Incident in EnterpriseAlumni
almost 2 years ago

Technical Incident - Mail and Stat Delays, v2/v3 API Calls and Site Down

Resolved Minor
Our downstream messaging provider (SendGrid) is experiencing an outage. We are seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of v2/v3 API call errors, especially 5xx errors around 9:45 AM MT. Details can be found: https://status.sendgrid.com/incidents/c2k6nqpr9t7p
Updates ( sorted recent to last )
RESOLVED at 07/28/2020 02:30PM

This incident has been resolved: We have recovered the remaining impacted services and are continuing to monitor system performances. https://status.sendgrid.com/incidents/c2k6nqpr9t7p

MONITORING at 07/28/2020 12:52PM

Sendgrid has implemented a fix and is currently monitoring the situation. All systems seem to be operating.

IDENTIFIED at 07/28/2020 12:07PM

Note from sendgrid: We believe we have identified the source of the issue which has been affecting our services. Our team has tested the remediation steps and are now working toward recovering all remaining impacted services. We will provide another update in 30 minutes or sooner as they become available. We sincerely apologize for the inconvenience this has caused and thank you for your patience. (https://status.sendgrid.com/)

INVESTIGATING at 07/28/2020 09:56AM

Our downstream messaging provider (SendGrid) is experiencing an outage. We are seeing mail and stat delays (including Legacy and New Marketing Campaigns). Mail is being accepted but could be stuck in queue. Users may be experiencing a higher volume of v2/v3 API call errors, especially 5xx errors around 9:45 AM MT. Details can be found: https://status.sendgrid.com/incidents/c2k6nqpr9t7p

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