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Stats

2 incidents in the last 7 days

5 incidents in the last 30 days

Automatic Checks

Last check: 1 minute ago

Last known issue: 5 days ago

Latest Incidents

Last 30 days

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Resolved Visitor Intelligence incident - US East Region

We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the US East region. We will post additional updates once we obtain more information.

Resolved FIND Incident - EU Region (EU-PROD25 - V1)

We are currently investigating an event that is impacting the availability on the FIND service in the EU region (V1) A subset of clients will be experiencing high latency or 5xx-errors.

Resolved Visitor Intelligence incident - EMEA Region

We are currently investigating an event that is impacting the functionality of the Visitor Intelligence service in the EMEA region. Tracked events are accepted, but the event processing is on hold. New tracked events and corresponding changes in profiles are not available and are not used when segmenting visitors. Refreshing the cache for the event-based segment is on hold. Requests for exporting specific profile data (GDPR requests) are accepted, but the executing is on hold. The upcoming data will be processed after the incident has been resolved. We will post additional updates once we obtain more information.

Resolved PaaS Portal - Connectivity Issues

We're currently experiencing issues with PaaS Portal connectivity. The Engineering team is actively working with our third parties to find a root cause. We apologize for the inconvenience and will share an update once we have more information.

Resolved Issue Opening Support Tickets by Email

Please note, we are currently experiencing a technical issue with our [email protected] email address. Messages sent to [email protected] may not be delivered to our ticketing system and so may not be immediately processed. If you require immediate support, please utilize the support portal at support.episerver.com or use one of the telephone contact numbers listed at Technical Support Services | Episerver (https://www.episerver.com/customer-success/technical-support-services). We are in regular contact with our service providers to remedy the problem as soon as possible and will provide updates as we have them. Thank you for your patience.

Resolved Intelligence Cloud Incident (All regions)

We are currently investigating a major system outage related to rendering infrastructure. Content images being served for all IDIO cores may be temporarily unavailable

about 1 month ago Official incident report

Resolved Partial outage Episerver Campaign

Since around 02:34 CEST Campaign services are only partially available. We are investigating.

Resolved DNS Issue

Many sites have alarmed due to an apparent DNS-related issue.

Resolved PaaS Portal - Azure Key Vault Intermittent Issue

We're having an intermittent issue with PaaS Portal. The Engineering team is actively working with our third parties to find a root cause. We apologize for the inconvenience and will share an update once we have more information.

Resolved Azure Portal: Authentication errors across multiple Microsoft services

Microsoft is investigating an issue with Azure Portal access involving authentication errors across multiple Microsoft services. Please see https://status.azure.com/

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Services Available
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Incidents registered
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Monitoring Incidents
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