Outage in Etail Solutions

Amazon Order Reports Intermittent Failures

Resolved Major
October 18, 2023 - Started 7 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We are currenting seeing Order report failures on Amazon order loading for some customers. If we detect that you are impacted, we will manually load orders and notify Amazon. While this gets the orders into the system, it will cause some delay from what we would expect in normal operations. We will provide an update as we learn more from Amazon.
Components affected
Etail Solutions Amazon
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/19/2023 02:21PM

Despite the Amazon status page still reporting issues we are not seeing any further problems so setting this incident to resolved.

MONITORING 7 months ago - at 10/19/2023 04:01AM

The Amazon Status Page is still showing issues with the Feeds API, however we are seeing orders flow since around 6 PM CT today. We will continue to monitor.

IDENTIFIED 7 months ago - at 10/18/2023 07:58PM

Amazon is reporting a service outage on their status page.
Service Outage - Reports API is experiencing issues - 10/18/2023 16:00 UTC
Reports API is experiencing issues while generating reports from report schedules. We are currently investigating the issue.
You can check for status updates at https://sellercentral.amazon.com/sp-api-status

INVESTIGATING 7 months ago - at 10/18/2023 05:52PM

We are currenting seeing Order report failures on Amazon order loading for some customers. If we detect that you are impacted, we will manually load orders and notify Amazon. While this gets the orders into the system, it will cause some delay from what we would expect in normal operations. We will provide an update as we learn more from Amazon.

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