Outage in Exclaimer

Microsoft 365 Issues causing delays in message processing

Resolved Minor
July 06, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a possible service alert. Issue: A subset of customers may experience delays in message processing due Microsoft inability to receive/process a portion of messages. Symptoms: Messages queued in O365 awaiting delivery Next Update In: 1h
Components affected
Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365 Exclaimer Mail Routing - Office 365
Latest Updates ( sorted recent to last )
IDENTIFIED almost 2 years ago - at 07/06/2022 11:12AM

Issue: We believe that Microsoft's issue appears to be normalising and messages appear to be sending correctly from most regions now. We are processing a large spike of backlogged messages.

Symptoms: Messages queued in O365 awaiting delivery

Next Update In: 1h

IDENTIFIED almost 2 years ago - at 07/06/2022 09:14AM

Issue: Microsoft have confirmed the issue within service health alert - EX397744 - "Some users may experience delays when sending or receiving email messages in Exchange Online"

Symptoms: Messages queued in O365 awaiting delivery

Next Update In: 2h

INVESTIGATING almost 2 years ago - at 07/06/2022 09:02AM

We are investigating a possible service alert.

Issue: A subset of customers may experience delays in message processing due Microsoft inability to receive/process a portion of messages.

Symptoms: Messages queued in O365 awaiting delivery

Next Update In: 1h

Latest Exclaimer outages

Service Alert: Potential Access Delays on Exclaimer Web Portal; Signature Application Remains Unaffected - 4 days ago
Outlook Add-in Authorisation Issue - about 1 month ago
Customers unable to provision tenant certificates during onboarding - about 1 month ago
We are monitoring a previous service alert - about 2 months ago
Unable to provision tenant certificates during onboarding - about 2 months ago

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