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Exclaimer

Exclaimer Status

Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: less than a minute ago

Last known issue: about 2 months ago

Latest Incidents

Last 30 days

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Resolved US: Message Processing Delays

Summary: We have identified an issue with increased message duration through the Exclaimer Cloud Platform. The cause of this issue is a confirmed Microsoft 365 incident: EX252124. Issue: A subset of customers may experience mail delays due to issues with O365 not processing SMTP requests in a timely manner. Symptoms: The potential of messages being delayed as they wait to be retried within O365. Though delayed, the emails will be processed and delivered with a signature. Next Update In: 1h

about 2 months ago Official incident report

Resolved US: Issues with Imprinting Service

Summary : A subset of customers may experience issues with mail delays/messages not being imprinted when mail is routed through our US2 datacenter Issue : We are currently experiencing an issue in our US2 datacenter, however we are unable to fail messages away from that datacenter due to current issues with the Microsoft Azure Portal meaning that SRE engineers are unable to enact remediation work. Symptoms : Messages delayed or not imprinted Next Update In : 1h

Resolved US: O365 Message Processing Issues

Summary: We are investigating an issue email processing in our US datacenter. Issue: A subset of customers may experience mail delays due to issues with O365 not processing SMTP requests in a timely manner Symptoms: The potential of messages being delayed as they wait to be retried within O365. Though delayed, the emails will be processed and delivered with a signature. Next Update In: 1h

Resolved US: GSuite Message Delays

Summary: We are investigating an issue with mail routing for GSuite. Issue: A subset of customers may experience mail delays due to GSuite not accepting all connections attempted by Exclaimer Cloud Symptoms: The potential of messages being delayed due to retries within the GSuite system. Though delayed, the emails will be processed and delivered with a signature. Next Update In: 1h

Resolved Microsoft Issues causing incomplete user data

Summary: Microsoft Issues causing incomplete user data Issue: Exclaimer are aware of an issue within the Microsoft Azure Active Directory, this issue can be found in the Microsoft Office admin portal, ID: EX226193 - "Users may be unable to access Exchange Online via multiple connection methods". This issue relates to problems within the Microsoft directory infrastructure - the infrastructure that Exclaimer Cloud queries when syncing user data for use in signatures. When Exclaimer Cloud performs a data sync a small proportion of customers' data is not provided by Microsoft and is not stored by Exclaimer. Symptoms: This is experienced by a subset of customers through missing users/groups in the signature management UI, and missing signatures on some users emails. If you believe you are impacted then we recommend performing a manual synchronisation via the settings pane in the Exclaimer UI as Microsoft are reporting that the "majority of services have been restored" Next Update In: 2h

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