Outage in Exclaimer

Certificate requests are failing

Resolved Minor
May 18, 2025 - Started 6 months ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.
Components affected
Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/18/2025 03:30PM

This incident has now been resolved.

MONITORING 6 months ago - at 05/18/2025 12:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 05/18/2025 12:00PM

We are continuing to work on a fix for this issue.

MONITORING 6 months ago - at 05/18/2025 11:07AM

Although we are still awaiting final confirmation from our certificate issuance partner, our engineers have noted that certificates are now beginning to be processed as normal again. We will continue to monitor

IDENTIFIED 6 months ago - at 05/18/2025 04:45AM

We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.

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