Outage in Exclaimer

Certificate requests are failing

Resolved Minor
May 18, 2025 - Started 28 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 05/18/2025 03:30PM

This incident has now been resolved.

MONITORING 28 days ago - at 05/18/2025 12:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 05/18/2025 12:00PM

We are continuing to work on a fix for this issue.

MONITORING 28 days ago - at 05/18/2025 11:07AM

Although we are still awaiting final confirmation from our certificate issuance partner, our engineers have noted that certificates are now beginning to be processed as normal again. We will continue to monitor

IDENTIFIED 28 days ago - at 05/18/2025 04:45AM

We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.

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