Outage in Exclaimer

Certificate requests are failing

Resolved Minor

May 17, 2025 - Started 12 months ago - Lasted about 11 hours
Official incident page

Incident Report

We have identified an issue with our certificate provider that is causing certificate requests to fail. This will impact new sign-ups to our server-side service, prevennting them from completing setup.

Components affected

Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/18/2025 03:30PM

This incident has now been resolved.

MONITORING 12 months ago - at 05/18/2025 12:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 12 months ago - at 05/18/2025 12:00PM

We are continuing to work on a fix for this issue.

MONITORING 12 months ago - at 05/18/2025 11:07AM

Although we are still awaiting final confirmation from our certificate issuance partner, our engineers have noted that certificates are now beginning to be processed as normal again. We will continue to monitor

IDENTIFIED 12 months ago - at 05/18/2025 04:45AM

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