Outage in FastSpring

Incorrect Payment Notification

Resolved Minor
September 16, 2022 - Started almost 3 years ago - Lasted 5 days
Official incident page

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Outage Details

An incorrect payout notification sent on September 15 related to the sales for the week ending September 14th was sent in error. Although the amount stated as the payment has been deducted from your running balance reflected in the FastSpring platform, the funds were not deducted from your account and will not be paid out early. These funds will be included with your next scheduled payout as is appropriate. The underlying issue has been identified and resolved and will not impact upcoming payments. We are looking into the root cause of the problem which resulted in this process running out of schedule and are working on correcting the running balance.
Components affected
FastSpring System
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 09/20/2022 03:56PM

An incorrect payout notification sent on September 15 related to the sales for the week ending September 14th was sent in error. Although the amount stated as the payment has been deducted from your running balance reflected in the FastSpring platform, the funds were not deducted from your account and will not be paid out early. These funds will be included with your next scheduled payout as is appropriate. The underlying issue has been identified and resolved and will not impact upcoming payments. We are looking into the root cause of the problem which resulted in this process running out of schedule and are working on correcting the running balance.

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