Outage in FastSpring

API /accounts endpoint failures

Resolved Major

November 08, 2022 - Started over 1 year ago - Lasted about 17 hours
Official incident page

Need to monitor FastSpring outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including FastSpring, and never miss an outage again.
Start Free Trial

Outage Details

Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response - “email is passed as null. API cannot create account with empty email” We have identified the root cause and are actively working on a solution.

Components affected

FastSpring System

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/09/2022 05:08PM

The solution has been tested and verified.

MONITORING over 1 year ago - at 11/09/2022 04:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 11/09/2022 03:31PM

Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response -

“email is passed as null. API cannot create account with empty email”

We have identified the root cause and are actively working on a solution.

Latest FastSpring outages

Rebills running behind schedule - 4 months ago

Stuck Paypal Orders - 5 months ago

Some platform login and checkout issues - 9 months ago

The easiest way to monitor FastSpring and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook