Outage in FastSpring

API /accounts endpoint failures

Resolved Major
November 08, 2022 - Started over 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response - “email is passed as null. API cannot create account with empty email” We have identified the root cause and are actively working on a solution.
Components affected
FastSpring System
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/09/2022 05:08PM

The solution has been tested and verified.

MONITORING over 2 years ago - at 11/09/2022 04:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 11/09/2022 03:31PM

Some attempts to POST to the /accounts API endpoint are returning the following error code with a 400 HTTP status response -

“email is passed as null. API cannot create account with empty email”

We have identified the root cause and are actively working on a solution.

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