Fivetran Status

Resolved Dashboard "Support" Button is currently not operational

The "Support" Button on the top-right of the Fivetran Dashboard is currently non-operational. We are investigating this issue. In the meanwhile, please reach out to [email protected] or submit a ticket through https://support.fivetran.com if you have any support-related queries.

Resolved Intermittent Failures on Sendgrid connectors

Sendgrid had some network issues which resulted in "504 Gateway timeout" errors. This has been resolved on their end and the connectors are back up and running fine. We are monitoring the connections.

Resolved Recurly connectors not visible on the dashboard

We are currently investigating this issue.

Resolved Mixpanel connectors are failing

All Mixpanel Connectors are failing on "Read Timed out" error while querying the Export API. Our team is getting in touch with Mixpanel Support to understand the issue.

Resolved MySQL - Connectors failing when reconnecting to binlogs

We've identified a recent change to the disconnect behavior which is causing reconnects to binlogs to throw the following error a subset of MySQL connector users: "ServerException: A slave with the same server_uuid/server_id as this slave has connected to the master;" Fivetran engineering is rolling back the change now. We're currently targeting 3pm PDT to complete the rollback.

Resolved Apple App Store Connectors are Failing

Apple App Store connectors that are using 2FA are failing on the error "MessageBodyReader not found for media" and are getting rescheduled with "Too many verification codes submitted" message. We are currently investigating this

Resolved Cannot create any new Connectors/Destinations in US region

We currently have an issue with our Setup tests running in US region. Due to this no new connectors/Destinations can be setup. Our team is investigating and we will be getting it fixed soon.

Resolved Shopify error "price_rule_id cannot be passed when page_info is present."

Engineering has identified the cause of the error and is getting a fix deployed. We expect to have this fix deployed by 2:00 PM PDT. At this time, we see roughly 30 customers are receiving this error.

Resolved Multiple Connectors are Failing

Many connectors are failing on the following error: "The SSLSocketFactory class provided verification.src.PostgresSocketFactory.FivetranPostgresSocketFactory could not be instantiated." This is happening on connectors where either the source or the destination was a database. We are looking into this and will be getting it fixed soon.

Resolved Many Facebook Ad Account Connectors are Failing

Facebook Ad Account connectors are failing due to API v6.0 deprecation. We are working on updating the version.