Outage in Fivetran
July 22, 2022 - 2 months ago - Official incident page

Some connectors are experiencing delays or intermittent failures. Additionally, some users may intermittently be unable to create or edit connectors.

Resolved Minor
Components affected
Replication Servers Web App

Details

We have identified an issue where connectors are failing or experiencing an delay in the schedule, we are currently working to resolve it.
Updates ( sorted recent to last )
MONITORING at 07/24/2022 03:58AM

Connectors are continuing to sync, per expected behavior, and all services remain operational. We will continue to proactively monitor through the weekend. Thank you for your cooperation.

MONITORING at 07/23/2022 05:40AM

Connectors have resumed normal functionality, and syncs are no longer delayed. We have successfully completed migration of connectors to an updated core service, and no further action is needed at this time. We will continue to proactively monitor all services. Thank you for your cooperation. We will be following up with a detailed RCA in the coming days.

IDENTIFIED at 07/23/2022 02:11AM

We are continuing to work on the migration to bring down load on our main database. We expect the database load to return to normal by the end of today once the majority of migrations are complete.

IDENTIFIED at 07/22/2022 09:11PM

We are continuing to migrate customers to balance the load on the scheduling service. Sync scheduling is recovering on migrated destinations. In the meantime, connectors may experience sync delays with irregular scheduling. Incrementals syncs will proceed on an intermittent schedule. We will have another update in ~4 hours if there are no other substantial updates.

IDENTIFIED at 07/22/2022 08:10PM

We are continuing to migrate customers to balance the load on the scheduling service. We have observed a return to regular sync scheduling on connectors after moving to an updated service. In the meantime, connectors may experience sync delays with irregular scheduling. Incrementals syncs will proceed on an intermittent schedule. We will have another update in ~1 hour.

IDENTIFIED at 07/22/2022 07:10PM

We have deployed an updated core service, and we're migrating customers over to the new service. Syncs are expected to resume normal scheduling after moving to an updated service. In the meantime, connectors may experience sync delays of up to an hour with irregular scheduling. Incrementals syncs will proceed on an intermittent schedule. Syncs may see intermittent failures due to timeouts retrieving data from Fivetran. Connectors may have had their syncs terminated in the last hour as we terminate ongoing syncs that are unable to progress. We will have another update in ~1 hour.

IDENTIFIED at 07/22/2022 06:02PM

We are in the process of deploying an updated core service. Once the deployment is completed, sync scheduling intervals are expected to return to normal intervals. In the meantime, connectors may experience sync delays of up to an hour with irregular scheduling. Incrementals syncs will proceed on an intermittent schedule. Syncs may see intermittent failures due to timeouts retrieving data from Fivetran. We will be terminating syncs that have not been making progress over the next hour. You may see an unexpected sync failure as we move that sync over to new resources. Syncs will automatically continue after this sync cancellation. We will have another update in ~1 hour.

IDENTIFIED at 07/22/2022 05:15PM

We are continuing to test and validate additional service resources. Syncs may see intermittent failures due to timeouts retrieving data from Fivetran and sync scheduling may be intermittently delayed. We will have another update in ~1 hour.

IDENTIFIED at 07/22/2022 04:14PM

We are continuing to prepare for the migration of the affected core services. The proposed update is undergoing additional testing to ensure that we're able to transition without causing any further disruption to syncs. We will have another update in ~1 hour.

IDENTIFIED at 07/22/2022 03:12PM

We are still in the process of preparing the migration of the core services. We have prepared the fix and are testing it to ensure a smooth transition. As soon as testing has been completed and the fix is validated, we should be able to provide an ETA.

IDENTIFIED at 07/22/2022 01:30PM

We have identified a potential fix for this issue involving migrating one of our core services to its own production database, and are currently testing it in our staging environment. Once validated, we will apply this change to our production environment and will progressively roll this out to our customers in order to permanently resolve the resource constriction issues.

IDENTIFIED at 07/22/2022 09:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED at 07/22/2022 09:52AM

We are experiencing issues with our production database and are actively working on resolving them. This may cause connector failures or delays and may also impact the dashboard whenever trying to create, update or sync connectors, update schemas, or trigger re-syncs.

IDENTIFIED at 07/22/2022 07:29AM

We have identified an issue where connectors are failing or experiencing an delay in the schedule, we are currently working to resolve it.

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