Outage in Fivetran

Calls to Fivetran REST API failing with 500 status code

Resolved Minor
April 16, 2024 - Started 18 days ago - Lasted about 6 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran API
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/16/2024 03:23PM

This incident has been resolved.

MONITORING 17 days ago - at 04/16/2024 02:48PM

We have implemented and deployed a fix for this issue.
The error rate has subsided, and we will continue monitoring issues with API calls to ensure it is fully resolved.

IDENTIFIED 18 days ago - at 04/16/2024 12:55PM

We have identified the root cause of the issue and are preparing a fix.

IDENTIFIED 18 days ago - at 04/16/2024 09:45AM

We have identified an issue where Fivetran REST API calls are failing with the error "class com.fivetran.integrations.functions.common.warnings.UnableToParseSyncId#exception is null". We are currently investigating in more detail and will provide additional updates accordingly.

IDENTIFIED 18 days ago - at 04/16/2024 09:43AM

The issue has been identified and we are working to resolve it.

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