Cloud Cost Optimization - NAM - Bill Processing Delayed

The remaining backlog has been successfully processed, and this incident has been resolved.

The recent changes have resulted in positive outcomes. Our technical team is actively monitoring the remaining backlog, and processing is progressing as anticipated.

We have reverted the configuration and have not observed any additional failures. Additionally, we have improved the infrastructure services to facilitate faster processing. We plan to monitor the system for a while before considering any further enhancements.

After discussions with our vendor and the implementation of remediation measures by them, we are now taking the necessary steps to revert to the previous configurations. Our efforts to address this issue are ongoing, and we will continue to provide updates as progress is achieved.

We encountered service failures again during the backlog processing. Upon thorough investigation, it seems that the issue may be connected to our vendor. We have established contact with our vendor and are actively working to promptly resolve the issue.

We are consistently making steady progress, with the majority of the backlog successfully addressed.

We implemented a code change last night to optimize data processing and restore services, yielding positive outcomes and a significant reduction in the backlog. Despite this progress, a substantial volume of data still awaits processing. Our technical team will continue to diligently monitor and work through the remaining tasks. We will provide updates as we make further progress.

Our technical team is actively working on the issue to restore stability. While they successfully imported some data manually, our recent measures to resolve the underlying problem have encountered failures, prompting technicians to reassess the situation and explore alternative solutions.

We are actively addressing the issue and have made progress in isolating the potential problem. Simultaneously, we are implementing manual processing measures for certain data.

We experienced initial success, but we subsequently faced a recurrence of the same problem. Technical teams are investigating further to address the underlying issue.

The team has successfully implemented a solution and observed positive outcomes. Simultaneously, we are taking manual steps to expedite the processing. We will continue to monitor the situation and provide updates as progress is made.

We are actively addressing the ongoing issue. Our technical team has identified a potential issue and is working on a remediation plan. Updates will be provided as progress is made

Incident Description: We are currently experiencing an issue in the NA region where new Cloud Cost Optimization data for multiple organizations is not being processed. While the UI remains functional, organizations may be experiencing delays in bill processing.

Priority: P2

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.