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Resolved Minor IT Visibility - NA - Data Processing Issue
Issue: On Tuesday, May 17, 2022, we identified an issue with one of our services that may have caused some customers to experience delays while retrieving inventory data due to a processing backlog. Current Status: The impacted service has been restored, and we are currently processing the inventory data in real-time. However, to ensure stability, a configuration change has been recommended by our technical staff. We are testing and monitoring the configuration change in the lower environment. The current ETA for production deployment is tomorrow, May 20, 2022. For more information and previous status updates, please refer to: https://status.flexera.com/incidents/13f15ds2ry68
Resolved Major IT Visibility - NA - Data Processing has been Delayed
Incident Description: The US Customers may experience delays before inventory data is visible due to a processing backlog. Data may be up to 14 hours out of date. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.
Resolved Minor IT Visibility - EU and NA - Data Processing has been Delayed
Incident Description: Customers may experience delays before inventory data is visible due to a processing backlog. EU data may be up to 9 hours out of date and NA may be up to 3 hours out of date. Priority: P2 Restoration activity: Technical teams have been engaged and are currently investigating.
Resolved Minor IT Visibility - EU - Data Processing has been Delayed
Incident Description: Customers may experience delays before inventory data is visible due to a processing backlog. Some data may be up to 9 hours out of date. Priority: P2 Restoration activity: Technical teams have been engaged and are currently investigating.
Resolved Major Major Incident Notification: Flexera One – EU – Policies are Unavailable in Cloud Cost Optimization
Customers in EU region are currently unable to access policies in Cloud Cost Optimization. Technical teams have been engaged and are currently investigating.
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