Flexera Status

Resolved Rightscripts executions and audit entries failing in shard 4

We are currently investigating failures in rightscript executions in CM shard 4. This can cause indirectly Self-Service operations failing in shard4.

Resolved FlexNet Manager Suite - North America - Web UI login disruption

Incident Description: Web UI login having disruptions when accessing FlexNet Manager Suite - North America. Workaround: After you are redirected to the Account Management Profile page, change the URL to https://uat.flexnetmanager.com/suite for UAT and https://flexnetmanager.com/suite for Prod. If you have a customized URL, please change the URL accordingly. Priority: 2 Restoration activity: Technical teams have been engaged and currently working on it, to resolve the issue.

Resolved IT Visibility Partial Outage - US Instance

Customers of the US instance of IT Visibility are experiencing problems viewing and exporting devices, Our team is working to resolve the issue.

Resolved Cloud Management Platform - Shard 4 - Customers may experience slow launches

Incident Description: Some customers using the Cloud Management Platform and Self Service on Shard 4 may experience intermittent slow launches. Priority: 2 Restoration activity: Technical teams have been engaged and are currently investigating.

Resolved SaaS Manager - North America - Customers may encounter missing dashboard information

Incident Description: Application Details Dashboards may display no data for user counts, underutilized agent counts and usage details. Incident Start Time: UTC: April 7th 06:00 PDT: April 6th 23:00 AEST: April 7th 16:00 Priority: 2 Restoration activity: Technical teams have identified an issue and efforts for remediation are currently underway.

Resolved Cloud Management Platform - Shard 3 - Customers may have experienced Slow response times

Incident Description: Customers using Cloud Management Platform and Self Service on Shard3 may have experienced Slow response times accessing our services. These issues impacted Logins, Web Pages loading and API access from 11:39 PDT to 12:01 PDT. Priority: 2 Restoration activity: Technical teams have identified the issue and restored services. We are currently monitoring services to ensure they remain stable.

Resolved FlexNet Manager Suite - US - Customers are currently unable to log on

Incident Description: Customers are currently unable to log onto FlexNet Manager Suite in the US. Customers already logged on are able to continue using the system. No other components of FlexNet Manager Suite are impacted by this outage. Priority: 1 Restoration activity: Technical teams have been engaged and are investigating.

Resolved FlexNet Manager Suite - North America - Login service offline

Incident Description: FlexNet Manager Suite - North America web user login service is offline, preventing customers from logging in to the website. Priority: Major Incident Restoration activity: Currently investigating Next Update: Monday, March 9 @ 3pm PDT

Resolved Flexera Services - Australian Customers are currently unable to access Flexera services hosted in AWS

AWS are currently experiencing a network outage impacting Australian customers - as a result, Australian Customers are currently unable to access Flexera services hosted in AWS. Please see the AWS outage information provided below: 9:06 AM PST We are investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event. 9:39 AM PST We are continuing to experience connectivity issues with an internet provider external to our network. This affects international connectivity from AP-SOUTHEAST-2 Region to internet destinations outside Australia. Connectivity within the AP-SOUTHEAST-2 or to internet destinations within Australia are not impacted at this time. We are continuing to work towards shifting traffic from the external provider to recover from the event.

Resolved Scheduled Maintenance - FlexNet Manager Suite - UAT Environments

Flexera will be performing Scheduled Maintenance in the FlexNet Manager Suite UAT environments to upgrade the public beacon endpoints. We expect downtime to be minimal, and no uploads should be affected by the change. We encourage any customers to contact flexera support if they experience issues due to the endpoint changes.