Flexera One - IT Asset Management - NA - Inventory file upload delay

We have not observed any additional issues, and the measures implemented during the incident have ensured stability. However, our technical teams will continue monitoring and working offline to implement measures ensuring ongoing stability. Short-term enhancements are planned and will be tested and implemented over the coming days.

Additionally, we already have long-term measures planned for implementation in Q3 of this year. We apologize for any inconvenience this issue may have caused and remain committed to preventing similar occurrences in the future.

Currently, there is no backlog. However, we will continue monitoring for an extended period to ensure stability. Discussions are ongoing regarding the implementation of measures to prevent future occurrences.

We are continuing to observe significant enhancements in data processing. Our team is actively monitoring the situation, intervening as required, and engaging in discussions regarding short and long-term strategies. We will keep you informed of our progress.

Our technical team has confirmed the successful processing of the backlog. However, they have decided to extend the monitoring period into regular business hours to ensure that data processing remains at optimal levels. Discussions are ongoing regarding long-term solutions to improve our inventory management system and prevent any potential disruptions in the future.

We have made substantial progress in clearing the backlog, and data processing is now operating at optimal levels with sustained improvements. As a proactive step, we'll maintain observation of the situation for some time before taking further action.

We consistently witness a decrease in the backlog, and our technical teams are diligently monitoring the progress.

We are closely monitoring the situation and observing positive outcomes following the enhancements, with a continued decrease in the backlog at optimal processing rates.

Efforts are underway to optimize the flow of data to ensure smoother operations. An increase in system resources has already shown promising results in resolving processing delays. We are continuously monitoring the situation to ensure steady progress.

Our team is actively monitoring and addressing issues to ensure seamless operations. Today, we encountered a problem with AD imports not occurring as expected in their current platform, prompting us to redirect them temporarily to the appropriate system. However, it's important to note that while new imports will continue as usual, existing imports and any pending ones won't be processed due to this change. Additionally, we are investigating other potential bottlenecks and analyzing traffic fluctuations to identify opportunities for improving our services.

Our teams are actively investigating this issue and have observed a consistent reduction in the backlog.

We are continuing to investigate this issue.

The team has observed a further decrease in the backlog. To accelerate processing, additional scaling efforts have been initiated. We are actively monitoring the progress and taking necessary steps to investigate the root cause and implement long-term measures for sustained stability.

The team has implemented measures to increase inventory capacity, aiming to further enhance throughput. Meanwhile, ongoing investigations are focused on identifying the root cause to implement lasting solutions for sustained system stability.

Our technical teams are currently investigating this issue and have noted a notable reduction in the backlog. We are closely monitoring the traffic and backlogs while actively seeking avenues to accelerate the resolution process.

In our efforts to provide immediate relief, our team implemented several proactive measures such as scaling up resources and segregating traffic. Initially, we observed positive outcomes. However, we are now experiencing a decrease in throughput. Our technical teams are continuing their investigation. We apologize for any inconvenience this issue may have caused.

We are currently implementing additional enhancements to improve throughput, and we will conduct evaluations afterward to measure progress. Meanwhile, we are closely monitoring the environment and exploring additional solutions to expedite resolution.

Our teams are actively working on isolating the root cause and resolving the issue. We will continue to provide updates as progress is made.

Incident Description:
We are currently experiencing a delay in processing inventory files (NDI) on US production, impacting all customers. This might cause customers to observe delayed updates of their device inventory records.

Priority: P2

Restoration activity:
Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible. We sincerely apologize for any inconvenience this may have caused.