Flexera One - SaaS Manager - APAC - Delay in New Data Availability

This incident has been resolved.

This incident has been resolved.

We have implemented measures to scale up the environment, resulting in positive outcomes. We are continuing to monitor the environment for further progress.

We are actively implementing various measures, including scaling up efforts, to address the issue and ensure optimal service for our customers.

Incident Description: Our monitoring systems have identified a service degradation within our SaaS Manager platform, impacting new data availability for customers in the APAC region. While the platform remains accessible, customers may experience instances of stale data being displayed.

Priority: P2

Restoration Activity: Our technical teams are actively involved and are evaluating the situation. Additionally, we are exploring potential solutions to rectify the issue as quickly as possible.