Flexera One - IT Asset Management - EU & NA - Stability Enhancements Resulting in Temporary Oracle Data Unavailability

The import has been activated in North America, and the reconciliation process completed successfully. Our technical team has confirmed that the relevant Oracle Fusion data is now accessible in GLAS files again.

Additionally, the reconciliation process has been successful in the EU, with positive trends observed. The incident has been resolved. We apologize for any inconvenience that recent ITAM outages may have caused. We are fully committed to stability and will provide a comprehensive customer report in the coming days.

The Oracle Fusion data import was successfully enabled in the EU last night, with no reported issues, and our monitoring indicates that everything is proceeding as expected. Following the successful implementation in the EU, the team has commenced the process to enable the import in the US as well.

The hotfix is ready to enable Oracle Fusion data import in the US and EU regions. We are preparing to deploy it and will keep you updated.

The deployment process is proceeding as anticipated. We still plan to enable the data for the EU and NA tomorrow. We will provide a further update tomorrow morning.

The pending tasks for the EU are nearing completion, but the remaining tasks for NA may extend into this weekend. Technical teams are continuously monitoring, and the current plan is to re-enable the data for both the EU and NA simultaneously once all tasks are finished.

Based on the latest update, pending tasks in the EU region are nearing completion, allowing for the potential re-enabling of the Oracle Fusion data import in the near term. However, in NA, the completion timeline may exceed our initial estimates, leading to a delay in reactivating the import process. We continue to closely monitor the deployment progress and appreciate your understanding.

We continue to observe positive developments. We are awaiting the completion of certain processes before we can proceed with re-enabling the Oracle Fusion data import process.

The deployment has been proceeding smoothly, and we have not encountered any additional interruptions affecting the IT Asset Management UI. However, we expect this transition to require a few more days to finalize. The UI remains fully operational, with all functionalities and datasets accessible, except for Oracle GLAS File Evidence Downloads, which affect only a specific subset of customers.

We are currently awaiting the completion of certain tasks. Following their completion, we will monitor for new inventory to arrive before reactivating the capability to make Oracle Fusion data available in GLAS files. This cautious approach aims to ensure a smooth reconciliation process without any disruptions. We appreciate your patience and will provide updates as the situation progresses.

The change is ongoing and proceeding as anticipated. We are continuing to monitor its progress closely.

The change is progressing as planned. We are actively monitoring the environment and will continue to do so throughout the weekend. We will keep you informed of any further developments as they unfold. Thank you for your patience.

Incident Description: We have recently experienced multiple outages that intermittently impacted our IT Asset Management platform, affecting customers' ability to access the UI in both the EU and NA regions. To address this, our technical teams developed a long-term solution to prevent future incidents. Following successful testing, these changes have been rolled out to our production environments across both regions. The deployment process is expected to take a few days, with continuous monitoring by our technical teams to ensure successful completion.

During this change, some customers may experience missing data from Oracle GLAS File Evidence Downloads, affecting a specific subset of users in both EU and NA environments. However, the user interface will remain accessible without impacting other functionalities or datasets.

Priority: P2

Current Status (In Progress): Our technical teams are actively monitoring the environment to ensure the successful implementation of the change. Updates will be provided as developments occur.