Incident in Forte
6 months ago

Forte Verification Time Outs - Impact to Segment of Verification Users

Resolved Minor
This morning, we began experiencing an increase in transaction timeouts that occurred on our platform impacting our Forte verification service. This incident did not impact all merchants with our Forte Verification services enabled. We have identified the issue impacting service with our vendor and will continue to monitor it. We apologize for any inconvenience that this may have caused. You may contact our Customer Service team at [email protected] if you have any further questions.
Updates ( sorted recent to last )
RESOLVED at 12/22/2021 11:39AM

This incident has been resolved.

MONITORING at 12/22/2021 08:31AM

This morning, we began experiencing an increase in transaction timeouts that occurred on our platform impacting our Forte verification service. This incident did not impact all merchants with our Forte Verification services enabled. We have identified the issue impacting service with our vendor and will continue to monitor it. We apologize for any inconvenience that this may have caused. You may contact our Customer Service team at [email protected] if you have any further questions.

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