Outage in Fourth

Priority 1 Critical Incident Investigation

Resolved Major
March 30, 2023 - Started almost 3 years ago - Lasted 4 days
Official incident page

Incident Report

We are aware of a critical incident that may be affecting some of our customers when attempting to log in. We are working to resolve the issue and restore service as soon as possible. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Hot Schedules Web Application Fourth Hot Schedules Mobile Application

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 04/03/2023 01:00PM

This incident has been resolved.

MONITORING almost 3 years ago - at 03/30/2023 11:34PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

IDENTIFIED almost 3 years ago - at 03/30/2023 10:56PM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution. We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING almost 3 years ago - at 03/30/2023 10:34PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING almost 3 years ago - at 03/30/2023 10:00PM

We are aware of a critical incident that may be affecting some of our customers when attempting to log in.

We are working to resolve the issue and restore service as soon as possible.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

Latest Fourth outages

ADVISORY - Work Force Management - Release Note Emails - 15 days ago
P1 - FnB- Unable to Login - about 2 months ago
P1 - Systems Inaccessible - 2 months ago
NOTICE TO CUSTOMERS - Single Sign On - 2 months ago
ADVISORY: AWS Outage - 3 months ago

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