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Outage in Fourth

Critical Incident - Single Sign On - "Sorry, but we're having trouble signing you in.", Error

Major
October 01, 2026 - Started about 10 hours ago
Official incident page

Incident Report

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Platform & Single Sign On

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Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 10/01/2026 09:15PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

IDENTIFIED about 6 hours ago - at 10/01/2026 08:15PM

We have taken some steps to resolve and are beginning to see some signs of improvement.

We are continuing to diligently work towards returning service to normal levels.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING about 7 hours ago - at 10/01/2026 07:45PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service

INVESTIGATING about 7 hours ago - at 10/01/2026 07:15PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service

INVESTIGATING about 8 hours ago - at 10/01/2026 06:48PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service

INVESTIGATING about 8 hours ago - at 10/01/2026 06:12PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service

INVESTIGATING about 9 hours ago - at 10/01/2026 05:46PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service

INVESTIGATING about 9 hours ago - at 10/01/2026 05:18PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING about 10 hours ago - at 10/01/2026 04:48PM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING about 10 hours ago - at 10/01/2026 04:23PM

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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