Microsoft 365 Service Disruption – Email Delivery Delays

Latest Statement from Microsoft:

We are deeply sorry for the disruption this incident has caused you and your business. We know the trust you place in our services and take that responsibility extremely seriously.

We are seeing broad recovery and stability across our services. This was a technical issue not related to cyber or AI / agents.

The incident was introduced by an issue during an earlier network capacity upgrade that surfaced following a recent network change. We have addressed the underlying issue and continue to restore service to remaining customers and regions.

Given the scale of demand, we restored services gradually, validating stability at each stage. While this took longer, it helped ensure a stable restoration. We will provide a full post-incident report once our review is complete.

Based on the above, we are confident that the affected services have returned to normal levels.


We will continue to monitor for any signs of returning degradation.

There will be no further updates unless the situation deteriorates.

Thank you for your understanding in this matter.

We are aware of an ongoing Microsoft 365 service disruption that may impact the delivery and receipt of emails.

Microsoft has confirmed an incident affecting Exchange Online and associated Microsoft 365 services, which may result in delayed email delivery or difficulties accessing mailboxes. This also affects a number of other associated services.

Our teams are continuing to actively monitor the situation and have assessed impact on Fourth services and customers.

PLEASE NOTE:
This disruption may impact, but is not limited to, email notifications relating to:

* Orders
* Reports
* Employee updates
* Password resets
* Support ticket notifications and email correspondence

RECOMMENDED ACTIONS

1. For BUSINESS CRITICAL functions, we strongly recommend that customers invoke their established business continuity procedures where appropriate. This includes using alternative communication methods that do not rely on email.

2. For contact with Fourth. We recommend to use the Customer Success Portal directly for ticketing updates and communication. For high priority or urgent issues, please call the Support line.

For further details, please refer to:
https://status.cloud.microsoft/

We will continue to monitor Microsoft’s progress and provide further updates as more information becomes available.

We are aware of an ongoing Microsoft 365 service disruption that may impact the delivery and receipt of emails.

Microsoft has confirmed an incident affecting Exchange Online and associated Microsoft 365 services, which may result in delayed email delivery or difficulties accessing mailboxes. This also affects a number of other associated services.

Our teams are continuing to actively monitor the situation and have assessed impact on Fourth services and customers.

PLEASE NOTE:
This disruption may impact, but is not limited to, email notifications relating to:

* Orders
* Reports
* Employee updates
* Password resets
* Support ticket notifications and email correspondence

RECOMMENDED ACTIONS

1. For BUSINESS CRITICAL functions, we strongly recommend that customers invoke their established business continuity procedures where appropriate. This includes using alternative communication methods that do not rely on email.

2. For contact with Fourth. We recommend to use the Customer Success Portal directly for ticketing updates and communication. For high priority or urgent issues, please call the Support line.

For further details, please refer to:
https://status.cloud.microsoft/

We will continue to monitor Microsoft’s progress and provide further updates as more information becomes available.

We are aware of an ongoing Microsoft 365 service disruption that may impact the delivery and receipt of emails.

Microsoft has confirmed an incident affecting Exchange Online and associated Microsoft 365 services, which may result in delayed email delivery or difficulties accessing mailboxes.

Our teams are actively monitoring the situation and assessing any potential impact on Fourth services and customers.

PLEASE NOTE:
This disruption may impact, but is not limited to, email notifications relating to:

* Orders
* Reports
* Employee updates
* Password resets
* Support ticket notifications and email correspondence

For business-critical functions, we strongly recommend that customers consider invoking their established business continuity or disaster recovery procedures where appropriate.
Where confirmation of orders is essential, we recommend using alternative communication methods, such as telephone contact, to ensure orders have been received.

For further information, please refer to:
https://status.cloud.microsoft/

We will continue to monitor Microsoft’s progress and provide further updates as more information becomes available.