Outage in Fourth

Priority 1 Critical Incident - HotSchedules 502 Error - Unable to login

Resolved Major
May 28, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Hot Schedules Mobile Application Fourth Hot Schedules Web Application

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/28/2023 11:46AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

INVESTIGATING over 2 years ago - at 05/28/2023 10:35AM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING over 2 years ago - at 05/28/2023 09:50AM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING over 2 years ago - at 05/28/2023 09:11AM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING over 2 years ago - at 05/28/2023 08:38AM

We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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P1 -SSO- Unable to login single sign on - 5 months ago

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