Outage in Fourth

P1 - Mobile Apps - PPnI connected Apps currently unavailable

Resolved Major
March 28, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of a critical incident that may be affecting some of our customers using Mobile Apps This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Ordering (Marketplace)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/28/2024 10:38AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

IDENTIFIED about 1 month ago - at 03/28/2024 10:05AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

IDENTIFIED about 1 month ago - at 03/28/2024 09:31AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING about 1 month ago - at 03/28/2024 09:03AM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING about 1 month ago - at 03/28/2024 08:35AM

We are aware of a critical incident that may be affecting some of our customers using Mobile Apps

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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