Number of Incidents
1 outages
Since last incident
21 days
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Minor · 21 days ago · lasted 1 day
Advisory: Interruption to Service, Thursday, 7th September
Dear Customer, If you try to log in to use the Counting App via Single Sign On on Thursday, September 7th, 2023, between 7:30 AM and 8:00 AM, you may encounter an intermittent service interruption lasting between 5-10 minutes. Please rest assured that this is part of our ongoing dedication to delivering the best possible experience to our valued customers. We will acknowledge the completion of this here, once we are back up and running. Thank you in advance for your patience and understanding.
Major · about 1 month ago · lasted about 5 hours
Priority 2 Major Incident Fourth Analytics
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologize for this disruption to your service.
Major · about 2 months ago · lasted 1 day
Priority 1 Critical Incident Single Sign On - Customers Receiving "Concurrent Request Limit Exceeded
We are aware of a critical incident that may be affecting some of our customers. When attempting to log in through Single Sign On, customers are receiving an error. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Major · 2 months ago · lasted about 6 hours
Fourth Analytics/GoodData Intermittent Issues on Customer Portals
We are aware of a critical incident that may be affecting some of our customers. This incident is currently being investigated by GoodData to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. Should you wish to, you can follow the link below to receive updates from GoodData:- https://support.gooddata.com/hc/en-us/articles/18861496811795-Tue-Jul-25th-2023-Technical-Difficulties-in-US-1-DC We apologise for this disruption to your service.
Major · 3 months ago · lasted 3 days
Priority 1 Critical Incident - PeopleMatter - Gateway Error
We are aware of a critical incident that may be affecting some of our customers who are experiencing gateway errors when attempting to access PeopleMatter. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Major · 3 months ago · lasted about 24 hours
Priority 1 Critical Incident - Peoplematter - Applications Blocked
We are aware of a critical incident that may be affecting some of our customers. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
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