Outage in Fourth
High Priority Incident - Single Sign On - Extreme Latency
Resolved Minor
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Outage Details
We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications.
Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual.
We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution.
Further updates will be provided as soon as we have additional information.
Components affected
Fourth Labour Productivity Fourth Ordering (Marketplace) Fourth Inventory (Stock R9) Fourth Purchasing and Inventory (Adaco) Fourth Engage & Mobile Apps Fourth Platform & Single Sign OnLatest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/07/2025 09:20AM
We are confident that our solution has resolved this incident.
This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.
We greatly apologise for this disruption.
MONITORING
5 months ago - at 01/03/2025 09:38AM
This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times.
We are confident that this issue has now been resolved but if you continue to see issues, please let us know.
We sincerely apologise for the inconvenience this has caused.
INVESTIGATING
5 months ago - at 01/02/2025 05:27PM
We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications.
Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual.
We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution.
Further updates will be provided as soon as we have additional information.
Latest Fourth outages
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P1 - Single Sign On - Unable to login through Single Sign On - 7 months ago
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