Outage in Fourth

High Priority Incident - Single Sign On - Extreme Latency

Resolved Minor
January 02, 2025 - Started 4 months ago - Lasted 5 days
Official incident page

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Outage Details

We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications. Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual. We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution. Further updates will be provided as soon as we have additional information.
Components affected
Fourth Labour Productivity Fourth Ordering (Marketplace) Fourth Inventory (Stock R9) Fourth Purchasing and Inventory (Adaco) Fourth Engage & Mobile Apps Fourth Platform & Single Sign On
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/07/2025 09:20AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

MONITORING 4 months ago - at 01/03/2025 09:38AM

This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times.

We are confident that this issue has now been resolved but if you continue to see issues, please let us know.

We sincerely apologise for the inconvenience this has caused.

INVESTIGATING 4 months ago - at 01/02/2025 05:27PM

We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications.

Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual.

We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution.

Further updates will be provided as soon as we have additional information.

Latest Fourth outages

P1 - SSO (APAC) - Unable to log in to core application through SSO - 5 months ago
P1 - HotSchedules - "Your connection is not private" Redirect Error - 5 months ago
P1 - Single Sign On - Unable to login through Single Sign On - 6 months ago
P1 -SSO - Unable to access applications - 6 months ago
P2 - Failures impacting Adaco ordering, People System gateway messaging & RME reporting - 6 months ago

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