High Priority Incident - Single Sign On - Extreme Latency

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be posted here with the next 5 business days.

We greatly apologise for this disruption.

This morning our development team have implemented a fix and the result of this is is an immediate improvement in log in and response times.

We are confident that this issue has now been resolved but if you continue to see issues, please let us know.

We sincerely apologise for the inconvenience this has caused.

We are aware that some customers are currently experiencing latency when logging in to Single Sign On and using connected applications.

Our teams have been actively working throughout the day to address this issue, and investigations are progressing. Testing confirms that all applications remain operational, though performance may be slower than usual.

We apologise for the inconvenience caused and assure you that we are prioritising a swift resolution.

Further updates will be provided as soon as we have additional information.