Outage in Fourth

Critical Issue - Mobile Apps - Intermittent Issues Accessing Mobile Apps

Resolved Major
October 09, 2025 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

Good Morning, We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On We are currently working to resolve this issue. The next update will be provided in 30 minutes.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/10/2025 09:04AM

Good Morning,

After reviewing the below, we are confident the issues experienced by Microsoft have been resolved and all services provided by Fourth are no longer impacted.
https://azure.status.microsoft/en-gb/status

We apologise for the disruption this has caused.

MONITORING 5 days ago - at 10/09/2025 12:03PM

Our testing shows we are able to gain access through Single Sign On and therefore we believe this issue has been resolved.

We will continue to monitor
https://azure.status.microsoft/en-gb/status

And provide further updates if required.

IDENTIFIED 5 days ago - at 10/09/2025 11:35AM

UPDATE:
Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see;
https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

IDENTIFIED 5 days ago - at 10/09/2025 11:03AM

UPDATE:
Microsoft are reporting an improved situation, which should go some way to resolving the issues withing 90 minutes.

Fourth are continuing to monitor our services and solutions and will advise when we see an improvement.

For Microsoft real-time updates, please see;
https://azure.status.microsoft/en-gb/status

An update will be provided in the next 30 minutes.

We sincerely apologise for the disruption this has caused.

INVESTIGATING 5 days ago - at 10/09/2025 10:34AM

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

INVESTIGATING 5 days ago - at 10/09/2025 10:08AM

UPDATE:

We can confirm that the issue being experienced lies with Microsoft services as show here:

https://azure.status.microsoft/en-gb/status

We are continuously monitoring affected services for signs of recovery.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

INVESTIGATING 5 days ago - at 10/09/2025 10:02AM

We are aware of intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Cloud Infrastructure partner has confirmed they are experiencing issues with their Content Delivery Network (CDN), which is affecting Fourth and the wider user base.

Further updates will be provided, when we get more information.

We apologies for the disruption to your service.

INVESTIGATING 5 days ago - at 10/09/2025 09:50AM

We are aware an investigating intermitent issues with accessing Fourth Services via SSO in EMEA.

Our Technical team are working with our Cloud Infrastructure partner to determine the root cause and fix.

We apologies for the disruption to your service.

INVESTIGATING 5 days ago - at 10/09/2025 09:27AM

Good Morning,

We are currently aware that some customers are experiencing intermittent issues when attempting to access their mobile solutions through Single Sign On

We are currently working to resolve this issue.

The next update will be provided in 30 minutes.

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