Outage in Fourth
Zendesk Security Update: Sign-in Now Required for Support Requests
Minor
March 06, 2026 - Started about 1 month ago
Official incident page
Official incident page
Incident Report
On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
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MONITORING
about 1 month ago - at 03/06/2026 09:11PM
On March 9, Fourth will implement an update to the Customer Success Portal in alignment with enhanced security requirements.
Users will be required to log in before submitting a support ticket.
There is no expected impact to service availability or performance. Support continues to operate normally; only the login requirement for submitting a ticket is changing.
For more details — including what this means for your experience and how to create or access your portal account — please see our announcement here:
Zendesk Security Update: Sign-in Now Required for Support Requests
https://help.hotschedules.com/hc/en-us/articles/44077614528909-Zendesk-Security-Update-Sign-in-Now-Required-for-Support-Requests
Latest Fourth outages
ADVISORY - Work Force Management - Release Note Emails - 4 months ago
P1 - FnB- Unable to Login - 5 months ago
P1 - Systems Inaccessible - 6 months ago
NOTICE TO CUSTOMERS - Single Sign On - 6 months ago
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