Scheduling (Labour Productivity) - Unable to access scheduling / standalone team hours portals

On 1 July 2026 at approximately 13:20 BST, we became aware of an issue affecting access to the Scheduling (Labour Productivity) application for a number of customers. The issue has now been fully resolved. As soon as it was identified, our technical teams responded immediately and began investigating. We established that the issue was related to a change within our third-party hosting provider's infrastructure and worked closely with them to restore service as quickly as possible. Service was fully restored by 13:52 BST. We sincerely apologise for the disruption and any inconvenience this may have caused. A formal Root Cause Analysis (RCA) is currently being prepared, and we aim to share this within five business days. We appreciate your patience and understanding whilst we worked to restore service as quickly as possible.