Outage in Fourth
Customer Success Portal - Unable to Submit Customer Requests
Resolved MajorIncident Report
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal.
The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses.
In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below
https://uk.fourth.com/support/customer-support
PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
Components affected
Fourth Engage & Mobile Apps Fourth Recipe & Menu Engineering (Starchef) Fourth Macromatix Core Fourth Labour Productivity Fourth Macromatix Mobile Fourth HR (UK) Fourth Labour Productivity Fourth Analytics Fourth Inventory Fourth Payroll Fourth Labor Productivity Fourth Inventory Fourth Hot Schedules Web Application Fourth Analytics Fourth Phone System Fourth Applicant Tracking System (ATS) Fourth Hot Schedules Mobile Application Fourth Purchasing & Inventory (Adaco) Fourth Help Centre & Chat Fourth FnB (Stock Live) Fourth Inventory (Stock R9) Fourth Global HR and Payroll Fourth Platform & Single Sign-on Fourth Ordering (Marketplace) Fourth Purchase to Pay (Tradesimple) Fourth Recipe & Menu Engineering Fourth Purchasing & Inventory (Adaco) Fourth Purchasing and Inventory (Adaco) Fourth Recipes and Menus (StarChef) Fourth Purchase to Pay (Tradesimple) Fourth Platform & Single Sign OnTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/16/2026 11:43AM
This incident has been resolved.
MONITORING
3 days ago - at 04/15/2026 10:00AM
UPDATE:
We can confirm that a fix has been implemented and the Customer Success Portal is now functioning as expected.
Should you continue to experience issues raising tickets via the Customer Success Portal, please call and let us know.
We sincerely apologise for the inconvenience this has caused.
IDENTIFIED
3 days ago - at 04/15/2026 09:43AM
We understand that customers are experiencing issues raising tickets to us through our Customer Success Portal.
The issue has been identified and we are currently working to restore access. Further updates will be provided as the situation progresses.
In the meantime, we kindly ask that you contact Fourth using the number most relevant to your query using the link below
https://uk.fourth.com/support/customer-support
PLEASE NOTE: We also ask that you do not attempt to contact us via email as those methods have been retired and are not monitored, thank you.
Latest Fourth outages
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P1 - Systems Inaccessible - 6 months ago
NOTICE TO CUSTOMERS - Single Sign On - 6 months ago
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