Outage in Fourth

High Priority Incident - Mobile Apps (Ordering, Counting & Receiving) - Intermittent Access Issues

Resolved Major
May 21, 2025 - Started 22 days ago - Lasted about 24 hours
Official incident page

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Outage Details

We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 60 minutes until the incident has been resolved. We apologise for this disruption to your service.
Components affected
Fourth Ordering (Marketplace)
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 05/22/2025 08:56AM

We are confident that our solution has resolved this incident.

This will conclude the updates to the status page regarding this outage.

We greatly apologise for this disruption.

MONITORING 22 days ago - at 05/21/2025 01:02PM

We have now implemented a solution and are currently monitoring for completeness.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

INVESTIGATING 22 days ago - at 05/21/2025 11:22AM

We are aware of a critical incident that may be affecting some of our customers.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.

IDENTIFIED 22 days ago - at 05/21/2025 10:05AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

IDENTIFIED 22 days ago - at 05/21/2025 09:21AM

We have been able to identify the cause of this incident and are currently working towards finding an appropriate resolution.

We will continue to provide updates here every 60 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

INVESTIGATING 22 days ago - at 05/21/2025 09:04AM

We are aware of a situation where some customers are experiencing delays and timeouts when accessing our mobile apps.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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