Outage in Fourth
ADVISORY: AWS Outage
Resolved MinorIncident Report
Dear Customer,
There is currently an issue with Amazon Web Services which is affecting a large portion of the internet. As a leading SaaS provider, we are currently working diligently to ascertain real time impact on services we provide.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
Components affected
Fourth Macromatix Core Fourth Recipe & Menu Engineering Fourth Analytics Fourth Platform & Single Sign On Fourth Global HR and Payroll Fourth Purchasing and Inventory (Adaco) Fourth Payroll Fourth Phone System Fourth Recipe & Menu Engineering (Starchef) Fourth Platform & Single Sign-on Fourth Inventory Fourth Purchase to Pay (Tradesimple) Fourth Hot Schedules Web Application Fourth Labor Productivity Fourth Recipes and Menus (StarChef) Fourth HR (UK) Fourth Help Centre & Chat Fourth Labour Productivity Fourth Ordering (Marketplace) Fourth Applicant Tracking System (ATS) Fourth Engage & Mobile Apps Fourth Inventory Fourth Analytics Fourth Purchase to Pay (Tradesimple) Fourth Inventory (Stock R9) Fourth Purchasing & Inventory (Adaco) Fourth FnB (Stock Live) Fourth Purchasing & Inventory (Adaco) Fourth Hot Schedules Mobile Application Fourth Email Fourth Macromatix Mobile Fourth Labour ProductivityNeed to monitor Fourth outages?
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/21/2025 08:04AM
This incident has been resolved.
MONITORING
2 days ago - at 10/20/2025 11:11AM
UPDATE FROM AWS:
Oct 20 4:08 AM PDT We are continuing to work towards full recovery for EC2 launch errors, which may manifest as an Insufficient Capacity Error. Additionally, we continue to work toward mitigation for elevated polling delays for Lambda, specifically for Lambda Event Source Mappings for SQS. We will provide an update by 5:00 AM PDT.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
Fourth will continue to monitor and mitigate any impact on our valued customers.
INVESTIGATING
2 days ago - at 10/20/2025 10:43AM
UPDATE FROM AWS:
Oct 20 3:35 AM PDT The underlying DNS issue has been fully mitigated, and most AWS Service operations are succeeding normally now. Some requests may be throttled while we work toward full resolution. Additionally, some services are continuing to work through a backlog of events such as Cloudtrail and Lambda. While most operations are recovered, requests to launch new EC2 instances (or services that launch EC2 instances such as ECS) in the US-EAST-1 Region are still experiencing increased error rates. We continue to work toward full resolution. If you are still experiencing an issue resolving the DynamoDB service endpoints in US-EAST-1, we recommend flushing your DNS caches. We will provide an update by 4:15 AM, or sooner if we have additional information to share.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
Fourth is continuing to investigate real time impact on our valued customers.
INVESTIGATING
2 days ago - at 10/20/2025 10:07AM
Dear Customer,
UPDATE FROM AWS:
Oct 20 3:03 AM PDT We continue to observe recovery across most of the affected AWS Services. We can confirm global services and features that rely on US-EAST-1 have also recovered. We continue to work towards full resolution and will provide updates as we have more information to share.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
Fourth is continuing to investigate real time impact on our valued customers.
INVESTIGATING
2 days ago - at 10/20/2025 09:44AM
Dear Customer,
UPDATE FROM AWS:
Oct 20 2:27 AM PDT We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
Fourth is continuing to investigate real time impact on our valued customers.
INVESTIGATING
2 days ago - at 10/20/2025 09:19AM
Dear Customer,
There is currently an issue with Amazon Web Services which is affecting a large portion of the internet. As a leading SaaS provider, we are currently working diligently to ascertain real time impact on services we provide.
More information will be provided when this becomes available, in the meantime, please visit:
https://health.aws.amazon.com/health/status
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