Outage in Fourth

High Priority Incident - Mobile Apps - Users experiencing extreme latency

Resolved Major
April 03, 2024 - Started about 1 month ago - Lasted 12 days
Official incident page

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Outage Details

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency. This is incident is currently being investigated to determine the root cause of the issue. Status and updates will continue here every 30 minutes until the incident has been resolved. We apologise for this disruption to your service.
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 04/15/2024 01:48PM

This incident has been resolved.

MONITORING 30 days ago - at 04/03/2024 03:33PM

We have taken steps to improve stability and the system is currently performing as expected.

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

INVESTIGATING 30 days ago - at 04/03/2024 02:54PM

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

We are continuing to investigate to determine the root cause of the issue.

Status and updates will continue here every 60 minutes until the incident has been resolved.

We apologise for this disruption to your service.

INVESTIGATING about 1 month ago - at 04/03/2024 02:26PM

We are aware that when customers are attempting to access mobile apps, they are currently experiencing extreme latency.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.

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