Fuze Incident - Issue with Fuze Contact Center

We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 8148.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 8148.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

We have identified the issue and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

We are currently investigating reports that a subset of users are unable to access the Fuze Contact Center platform.

We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Users can still log in and out of queues using star codes:
*501 Login a queue member to all queues they are a part of dynamically.
*500 Logout a queue member from all queues they are a part of dynamically.
*571 Pause a queue member in all queues they are a part of dynamically.
*570 UnPause a queue member in all queues they are part of dynamically.