Is Fuze Down?
Fuze Status is Operational
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Check the stats and details of the latest Fuze outages and issues
Resolved Minor Degraded Performance
We are detecting some degraded performance on our Chat, Presence, and Meetings platforms at this time. This may impact end-user services. Expected symptoms may include the following: - Chat messages being delayed in sending or chat messages failing to load - Presence not updating correctly - Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc) - Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Resolved Minor Fuze Incident - Issue with Chat, Presence, and Meetings
We are detecting some degraded performance on our Chat platform at this time. This may impact end-user services. Expected symptoms will include chat messages being delayed in sending or chat messages failing to load. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Resolved Minor Fuze Incident - Issue with Nice InContact
InContact customers in EMEA may be experiencing one way audio on calls. We are working with InContact to direct traffic to a different datacenter in order to restore services to normal. Thank you for your patience while we work to get this issue resolved.
Resolved Minor Fuze Incident - Continued Issue with Legacy Fuze Contact Center
We are currently investigating reports that a subset of users are continuing to experience connection problems on our Legacy Fuze Contact Center (FCC) platform. This may impact end-user services. Expected symptoms will include receiving an error message when launching Legacy Fuze Contact Center regarding an expired certificate. At this time, Fuze CC (based out of Fuze Desktop/Web) is not experiencing this issue and will continue to work as expected. In the interim, we have identified a temporary workaround that several customers have had success with. If you are currently facing this issue please reach out to our Support team and reference Incident 5338 so that an engineer can provide you with the necessary steps in a PDF. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Resolved Minor Fuze Incident - Issue with Legacy Fuze Contact Center
We are currently investigating reports that a subset of users are experiencing connection problems on our Legacy Fuze Contact Center (FCC) platform. This may impact end-user services. Expected symptoms will include receiving an error message when launching Legacy Fuze Contact Center regarding an expired certificate. At this time, Fuze CC (based out of Fuze Desktop/Web) is not experiencing this issue and will continue to work as expected. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Fuze Components Status
Monitor all your third-party services in one dashboard
IsDown is a status page aggregator & outage monitoring tool for all your business-critical dependencies. Easily monitor with a health dashboard with all your external services. Instant notifications on outages. All in one place.
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"If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny."
Mike, Head of Security
Monitor outages where you already do the work
How can we help?
It has never been easier to understand the outages in your external cloud services.
Birds-eye view over all your services statuses
Check the status page aggregated of all your services in one place. No more going to each of the status pages and managing them individually.
Outage monitoring in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Alerts in your favorite channels
Get instant notifications in your email, Slack, Teams, or Discord when we detect a service outage. Outage monitoring where you are already doing your work.
Avoid notifications clutter
Configure which notifications you want to receive from each service. Filter notifications by service components. You can opt to receive notifications only when a specific component is affected. You can also choose to receive notifications with a certain severity.
Easily integrate with your current tools and workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes. PagerDuty integration is also available.
Dedicated dashboard for each team's services
Create one dashboard for each of your teams. Monitor only the services that each teams uses. Dedicated dashboard with custom notification settings.
Prepare for scheduled maintenances
Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Weekly Digest of the services' outages
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Each team with their own
dashboard and notifications
IT Support
You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.
Customer Service
Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication builds trust over clients and prevents more work.
5 minutes to set up, hours saved not looking elsewhere
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.
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Step 2 Select your services
There are 1754 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
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Step 4 Done!
You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!
Frequently Asked Questions
- Is Fuze down today?
- Fuze seems to be up and running. We've updated the status less than a minute ago.
- I'm having issues with Fuze, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Fuze is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Fuze has issues.
- Why use IsDown?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- Can't find a service/integration?
- Just contact us, and we'll add it ASAP.
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