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Resolved Fuze community: Error when raising a case
We're currently experiencing issues with Fuze community , it gives an error when raising a new case, we are looking into this. As a workaround, please call our support line to get an immediate assistance. Please note, all Fuze services are running normal at present.
Resolved 'No caller ID' for outbound calling
We have reports that some Fuze outbound calls are being presented as 'No caller ID' to the receiver. Calls are not failing, but some calls are not being answered by the receiver due to this lack of caller ID We are currently investigating and trying to isolate the issue, and will provide another update in the next 15 minutes.
Resolved Reports of incoming call failures in Ireland
We have received reports of incoming call failures to Irish DID's. We are currently investigating, and will work with the carrier to understand what the problem is. We understand that Fuze to Fuze calls are unaffected, and outgoing calls are also unaffected.
Resolved Fuze Incident - Issue with incoming calls in Europe
We are receiving reports of incoming call failures for numbers in various locations in Europe. We suspect this is due to potential issues with an underlying carrier. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience. If you are affected, please contact Fuze Support and provide details of the number affected.
Resolved Service Degradation
We are receiving multiple reports of inbound call failure across the Fuze network. This may impact services. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Resolved macOS 11 Big Sur
Fuze has encountered an issue that prevents Fuze Desktop and Web from loading on some Macs running macOS 11 (Big Sur), released on November 12, 2020. We’re actively working on a fix, but in the interim, we strongly recommend against upgrading to Big Sur on your users’ Macs until we can address this issue. If you’ve already upgraded and a backup is available from a previous OS, you may want to restore that backup. Fuze Mobile, available in the Apple App Store and Android’s Play Store on both smartphones and tablets, is a full-feature alternative to Fuze Desktop and Web that can satisfy your communication needs in the interim. We apologize for any inconvenience this causes and will update once we’ve certified Big Sur.
Resolved Unable to join meetings
We are currently investigating reports that a subset of users are experiencing problems on our Meetings platform. This will impact end-user services. Possible symptoms may will include inability to join meetings, toggle video, and share screen. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Resolved Access to Portal and Hub
Admin users may be unable to access the Fuze Portal and Fuze Hub at this time. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.
Resolved Fuze Voice calling problems
We have received reports of customers unable to make or receive calls. We are investigating now and a further update will be provided in the next few minutes.
Resolved Polycom device Claiming
We have identified an issue with device claiming for Polycoms that we are actively working to address. Users should not be attempting to claim new devices until this issue has been resolved. Additional updates will be provided as the investigation progresses.
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