Is Fuze Down?

Fuze status is operational

Are you having problems?

Users are not reporting problems in Fuze

Never miss outages in Fuze and any third-party dependency

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Fuze problems reported by users

This chart provides user-reported problems for Fuze in the last 12 hours. It's a collection of user reports from different sources.

Latest Fuze Outages

We continuously monitor the official Fuze status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Fuze outages and possible affected you.

0 Outages in the last 7 days
0 Outages in the last 30 days
37 Days since last incident

Minor Resolved · about 1 month ago · lasted about 3 hours

Fuze Incident - Issue with Fuze Hub

We are currently investigating reports that a subset of users are unable to access the Fuze Hub platform. This will not impact end-user services. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Minor Resolved · about 2 months ago · lasted 10 minutes

Outage on our Hub platform

We are experiencing an outage on our Hub platform. End-user services may be impacted. We are working diligently to identify the cause of the issue and will provide regular updates as we have them. We apologize for any inconvenience this may cause and appreciate your patience.

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Major Resolved · 2 months ago · lasted 40 minutes

Fuze Incident - Issue with Fuze Hub

We are experiencing an outage on our Hub platform. End-user services are not impacted. We are working diligently to identify the cause of the issue and will provide regular updates as we have them. We apologize for any inconvenience this may cause and appreciate your patience.

Minor Resolved · 4 months ago · lasted about 2 hours

Degraded Performance

We are detecting some degraded performance on our Chat, Presence, and Meetings platforms at this time. This may impact end-user services. Expected symptoms may include the following: - Chat messages being delayed in sending or chat messages failing to load - Presence not updating correctly - Intermittent "Meetings are not available" banner being displayed with Meetings being slow to join. Users may also experience issues with in-meeting actions (mute, unmute, share screen, etc) - Fuze CC being unresponsive for agents and supervisors. Agents are confirmed to still be able to login/pause/un-pause via Star Code We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Minor Resolved · 4 months ago · lasted about 3 hours

Fuze Incident - Issue with Chat, Presence, and Meetings

We are detecting some degraded performance on our Chat platform at this time. This may impact end-user services. Expected symptoms will include chat messages being delayed in sending or chat messages failing to load. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Minor Resolved · 5 months ago · lasted about 3 hours

Fuze Incident - Issue with Nice InContact

InContact customers in EMEA may be experiencing one way audio on calls. We are working with InContact to direct traffic to a different datacenter in order to restore services to normal. Thank you for your patience while we work to get this issue resolved.

Minor Resolved · 8 months ago · lasted 7 days

Fuze Incident - Continued Issue with Legacy Fuze Contact Center

We are currently investigating reports that a subset of users are continuing to experience connection problems on our Legacy Fuze Contact Center (FCC) platform. This may impact end-user services. Expected symptoms will include receiving an error message when launching Legacy Fuze Contact Center regarding an expired certificate. At this time, Fuze CC (based out of Fuze Desktop/Web) is not experiencing this issue and will continue to work as expected. In the interim, we have identified a temporary workaround that several customers have had success with. If you are currently facing this issue please reach out to our Support team and reference Incident 5338 so that an engineer can provide you with the necessary steps in a PDF. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

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Frequently Asked Questions

Is Fuze down right now? What is Fuze current status?
Fuze seems to be up and running. We've updated the status 5 minutes ago.
Was Fuze down today?
Fuze is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Fuze, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
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Fuze outage? How can I monitor Fuze?
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