IsDown continuously monitor the official Fuze status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Fuze outages.
Number of Outages
0
Average Downtime
0 mins
Total Downtime
0 mins
Since last incident
45 days
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Major · about 2 months ago · lasted about 5 hours
We are experiencing a partial outage on our FuzeCC platform for Fuze Desktop, Web, and Mobile. This will impact end-user services. Expected symptoms will include not being able to visualize queues and agents within FuzeCC as well as being unable to use FuzeCC to log in/out, and pausing/unpausing for queues. Star codes are not impacted by this outage, included below are four customer-wide star codes that all customers can use for their agents in the interim while we continue to investigate this issue. *501 - dynamic log in *500 - dynamic log out *571 - dynamic pause *570 - dynamic unpause We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · about 2 months ago · lasted 1 day
We are detecting some degraded performance on our Fuze Discover platform. This may impact admin services. Expected symptoms will include not being able to report against large data sets such as data over long periods of time or heavy utilization. Fuze View (data.fuze.com) is not impacted by this issue. We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 2 months ago · lasted about 5 hours
We are currently investigating reports that a subset of users are experiencing presence problems on our Desktop and Web applications. This may impact end-user services. Expected symptoms will include delays to presence updates such as "On a call" and "In a meeting" or appearing as "Unknown". Calling and messaging functionality is not impacted by this issue. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 2 months ago · lasted 4 days
We are detecting some degraded performance on our Fuze Discover platform. This may impact admin services. Expected symptoms will include not being able to report against data processed on March 19th for calls, meetings, and queue data. Fuze View (data.fuze.com) is not impacted by this issue. We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 3 months ago · lasted about 4 hours
We are detecting some degraded performance on our Portal and Hub platforms. Expected symptoms are sound files cannot be played or uploaded to the portal and Hub. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Major · 3 months ago · lasted 44 minutes
We are detecting some degraded performance on our Calling platform. This will impact end-user services. Users may be unable to place calls. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 5 months ago · lasted about 3 hours
We are currently investigating reports that a subset of users are unable to access the Fuze Hub platform. This will not impact end-user services. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Minor · 6 months ago · lasted 10 minutes
We are experiencing an outage on our Hub platform. End-user services may be impacted. We are working diligently to identify the cause of the issue and will provide regular updates as we have them. We apologize for any inconvenience this may cause and appreciate your patience.
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