Fuze Status

Resolved Fuze Incident - Issue with Fuze Community

Due to an ongoing Salesforce outage admins may be unable to access Fuze Community. Please continue to use the Fuze Help Center for knowledge documents. If you need assistance from our support team please contact us by telephone: U.S. Toll Free +1 866 379 9442 United States +1 617.603.2299 Australia +61 2 8607 8029 France +33 97 518 6686 Germany +49 32 22 109 6038 Greece +30 211 198 3039 Ireland +353 76 888 7202 Israel +972 3 763 0658 Italy +39 02 94 75 2581 Japan +81 34 589 4674 Netherlands +31 20 241 0144 United Kingdom +44 330 808 0131 Thank you for your patience while we work to get this issue resolved.

Resolved Carrier issues effecting European Calls

We are receiving reports of calls failing within Europe. We suspect this is due to potential issues with an underlying carrier. This may impact end-user services. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologise for any inconvenience this may cause and appreciate your patience.

Resolved Fuze Incident - Issue with Voice Calling in Desktop

We are currently investigating reports that a subset of users are receiving a calling not available message on our desktop app platform. This may impact end-user services. We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved Fuze Incident - Issue with Contact Center

We are currently investigating reports that a subset of users are experiencing delays on our contact center platform. This may impact end-user services. Possible symptoms include being unable to change queues, go available, or log in/out. There may also be delays in receiving call and queue events in 3 party integrations and API clients We are working diligently to identify the cause of the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved Fuze Incident - Issue with Voice Services

We are experiencing a partial outage on our Calling platform. This will impact end-user services. We are working diligently to identify the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved Fuze Incident - Issue with Fuze Hub

We are detecting some degraded performance on our Hub platform. This may impact end-user services. Possible symptoms include a spinning circle when uploading a CSV to the Hub for new user creation. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved Fuze Incident - Issue with Fuze Platform

We are experiencing a service disruption on the Fuze platform. This will impact some end-user services. Expected symptoms may include an interruption in chat, presence, and meeting services. Standard calling does not appear to be affected at this time. We are working diligently to identify the cause of the issue and will provide regular updates as we have them until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

Resolved Service Degradation: Outlook plugin

We have identified an issue with connecting outlook plugin and we are actively working to resolve it as quickly as we can. We will provide status updates as they become available, and until the issue has been resolved. Again, we apologize for any inconvenience this may cause, and thank you for your continued patience.

Resolved Fuze Desktop Instability

We are detecting some instability on our Fuze Desktop platform. This may impact services, including meetings and chat. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience caused and appreciate your patience.

Resolved Degraded Call Quality

We are receiving multiple reports of poor call quality around the Northeast, which appear to be related to a third party carrier issue in and around the Boston area. We are monitoring the situation.