Outage in Fuze

Fuze Incident - Issue with Fuze Portal

Resolved Major
September 25, 2025 - Started 1 day ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing a service disruption on our portal platform. This will not Impact end-user services. We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Components affected
Fuze Portal
Latest Updates ( sorted recent to last )
RESOLVED about 24 hours ago - at 09/25/2025 01:47AM

We have had no further reports of the issue, and all services are functioning as expected. This incident is now closed.

If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 1227.

Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

MONITORING 1 day ago - at 09/25/2025 01:17AM

We have implemented a fix for the issue, and expect that all services are functioning as expected.

We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to Incident 1227.

We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

IDENTIFIED 1 day ago - at 09/25/2025 01:01AM

We have identified the cause of the issue and are actively working to resolve it as quickly as possible.

We will continue to provide updates as we have them regarding our progress.

Thank you for your patience while we work to get this issue resolved.

INVESTIGATING 1 day ago - at 09/24/2025 11:46PM

We continue to investigate the issue impacting the Fuze Portal and are actively working to resolve it as quickly as possible.

Thank you for your continued patience while we work to get this issue identified and resolved.

INVESTIGATING 1 day ago - at 09/24/2025 10:56PM

We are experiencing a service disruption on our portal platform.

This will not Impact end-user services.

We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.

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