Outage in Gem

Indeed - "Something went wrong when adding a prospect to Gem." error message

Resolved Major
April 02, 2024 - Started about 1 month ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently aware of upload problems between Indeed and Gem, resulting in the "Something went wrong when adding a prospect to Gem." error. This occurs when auto-importing prospects to Gem by sending an Indeed email or when adding prospects to Gem individually from the Gem extension. Our engineers are investigating this issue.
Components affected
Gem Extension
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/03/2024 04:11PM

This issue has been resolved. Our team will continue to monitor for problems. If you continue to have trouble adding prospects from Indeed to Gem, please contact our Support team at support@gem.com to report the issue.

IDENTIFIED about 1 month ago - at 04/03/2024 03:35AM

Functionality has been partially restored. Prospects can now be added to Gem if you send them an Indeed email or use the "Add Prospect" button in the Gem extension. Our engineers will continue to review the remaining Gem extension functions on Indeed.

INVESTIGATING about 1 month ago - at 04/02/2024 09:02PM

We are currently aware of upload problems between Indeed and Gem, resulting in the "Something went wrong when adding a prospect to Gem." error. This occurs when auto-importing prospects to Gem by sending an Indeed email or when adding prospects to Gem individually from the Gem extension. Our engineers are investigating this issue.

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