Is Gem Down?

Gem status is operational

IsDown is monitoring Gem's official status page in real time.

Stats for Gem official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

15 days

Users reports for Gem in the last 12 hours

Monitor Gem and all your third-party dependencies in one place

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Gem.

Monitor and keep track of Gem's current and past outages

Major · 15 days ago · lasted about 1 hour

"Failed to launch campaign" error when sending Campaign messages

We are currently aware of an issue where users launching Gem Campaigns will receive the error "Failed to launch campaign". The root cause has been identified and a fix is being deployed.

Major · 4 months ago · lasted 44 minutes

Gem Search and Prospect search not available

Gem's Global Search and Prospect Search features are not currently available due to an outage with one of our service providers. We do not currently have an estimated time to restore these features. We will update with additional information when these features are restored.

Major · 4 months ago · lasted 38 minutes

Unable to add candidates to projects

At this time, Gem users are not able to add new candidates to projects. Our team has identified the issue. A fix is in progress and we will update when it is complete.

Major · 5 months ago · lasted about 7 hours

Gem Extension Does Not Load Candidate Profiles On LinkedIn Recruiter

We are aware of a problem where the Gem extension is not populating existing candidate records on LinkedIn Recruiter. Our Engineering team is investigating this issue and we will continue providing updates. Opening a candidate's public profile on LinkedIn can be used as a temporary workaround.

Major · 6 months ago · lasted about 1 hour

Issues loading the Gem website and extension

We are aware of a problem where the Gem website, extension, and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

Minor · started 10 months ago

SmartRecruiters Integration: Some Gem Admins constantly prompted to reconnect SmartRecruiters to Gem

We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.

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Head of Security

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Frequently Asked Questions

Is Gem down right now? What is Gem current status?
Gem seems to be up and running. We've updated the status 4 minutes ago.
Was Gem down today?
Gem is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Gem, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Gem and need support?
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IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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