Is Gem Down?

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Latest Gem Outages

We continuously monitor the official Gem status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Gem outages.

0 Outages in the last 7 days
0 Outages in the last 30 days
78 Days since last incident

Minor Resolved · started 3 months ago

SmartRecruiters Integration: Some Gem Admins constantly prompted to reconnect SmartRecruiters to Gem

We are currently aware of an issue impacting some teams that have integrated Gem with SmartRecruiters. Gem Admins are getting notified via email to reconnect Gem with SmartRecruiters, but receive the email again after taking this action. Our Engineering team is investigating this issue and will continue to post updates.

Minor Resolved · started 3 months ago

Paused email sequences for teams on Amazon SES

We are currently investigating an issue that causes sequence emails to be sent multiple times to recipients for some teams on Amazon Simple Email Service (SES). We have proactively paused all sequences for teams using SES in the meantime and will automatically resume them once the issue is resolved.

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Minor Resolved · started 4 months ago

Talent Pipeline Intermittent Issues

We are aware of an intermittent issue with Gem Talent Pipeline for Greenhouse. Some users are experiencing issues hiding stages and usability of filters. Our engineering team has already identified the issue and are working on releasing a fix. Users can utilize these workarounds: 1. Unhide all stages, possibly refresh the page 2. Use 'Consolidated' view and filter by 'Job'

Minor Resolved · started 4 months ago

Some teams reporting campaigns not sending emails

Our engineering team identified that a few of our customers are experiencing an issue where campaigns are not sending emails out properly. Our team is currently investigating the issue and will provide updates as we learn more.

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Minor Resolved · started 4 months ago

Issues loading Gem website and Gem extension

We are aware of a problem where the Gem website, extension and homepage are not loading. Our Engineering team is currently investigating this issue and will continue to provide updates.

Minor Resolved · started 5 months ago

Stale reporting data for teams on Greenhouse

Some teams using Greenhouse may see outdated candidate, job, or interview data in Dashboards, Talent Pipeline, and Pipeline Analytics. If you notice this behavior, our Engineering team is aware of this problem and currently working on a fix. We will continue to provide updates to this issue.

Minor Resolved · started 6 months ago

Some teams reporting page loading errors on the Gem website

Our engineering team identified that our hosting provider Heroku is having a DNS issue that is causing page load failures when accessing Gem. Our team is currently monitoring the incident and will provide updates as we learn more.

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Frequently Asked Questions

Is Gem down right now? What is Gem current status?
Gem seems to be up and running. We've updated the status 6 minutes ago.
Was Gem down today?
Gem is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Gem, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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