Is Redtail Down?

This page shows the live Redtail status so you can confirm in seconds if Redtail is down.

Redtail current status

Updated a few minutes ago

Redtail is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Redtail issues.
Refresh the page to see the latest updates.

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Redtail user-reported issues in the last 24 hours

This chart displays the number of user-reported Redtail problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Redtail outage history

IsDown has tracked 171 incidents since started monitoring Redtail downtimes in August 2020. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • Apr 15 2025

    Some users may be experiencing issues with authentication or sending emails. We identified and resolved the issue and are currently monitoring the situation.

  • Apr 04 2025
    Delay in Email Archive Display in Redtail CRM

    about 1 month ago · lasted 4 days

    Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your p...

  • Mar 31 2025
    Phone Service Interruption

    about 1 month ago · lasted about 1 hour

    We are currently experiencing an intermittent outage with our phone service provider. While this issue is being addressed, please utilize the chat functionality for assistance. We apologize for any inconvenience and appreciate your patience as we ...

  • Mar 07 2025
    CRM Login Issues

    2 months ago · lasted about 1 hour

    We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

  • Feb 03 2025
    Redtail Email Connectivity Issues

    3 months ago · lasted about 3 hours

    Redtail Email is currently experiencing intermittent issues. Some clients may have difficulty accessing their accounts. We are actively working to restore full connectivity and apologize for any inconvenience this may cause. Thank you for your pat...

  • Aug 2020 ...
    IsDown started monitoring Redtail status

    We've tracked and collected 171 incidents since started monitoring Redtail status

Sign up and check all outage history

Latest user comments about Redtail issues

  • G

    Gustavo

    Cannot launch forms populated with Redtail contacts

  • H

    Heidi

    500 Internal Server Error

  • J

    Jennifer

    cannot log in, getting sent to 504 gateway timed out screen

  • M

    Melissa

    502 Bad Gateway . Users are reporting outages since last night.

  • T

    Tim

    No access to Redtail this morning

  • L

    Lue

    System is down. None of our users are able to log in. We have tried different users, different computers, different internet access, different browsers, SSO, and direct. Nothing is working.

  • J

    Jake

    500 error going on 2 hours now since 12pm PST. Unable to access Redtail CRM at all. Very disruptive to workflow. Happy Friday?

  • S

    Shea

    500 User error for the last hour. Please get this fixed ASAP! This is highly disruptive

  • M

    Melissa

    500 Error, can't do anything in redtail

  • J

    Jake

    500 error for Redtail CRM as of 12pm PST

  • A

    April

    Cannot log in- keeps timing out, cleared cache- restarted computer, not working

  • J

    Jim

    Emails not loading; program locks up and crashes

  • G

    Gina

    Receiving a security issue

  • S

    Susan

    Can't access the Home Page, Calendar, or Clients.

  • A

    Angel

    Error: This site can’t be reached

  • L

    Lyle

    Redtail Webmail

    I can't send or receive emails

  • L

    Lanier

    website is not working

Redtail outages in the last 30 days

Number of Incidents

1 issues

Last incident

25 days ago

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Check Redtail components, services, or regions current status in real-time

Redtail API (REST)
OK
Redtail CRM
OK
Redtail Imaging
OK
Redtail Webmail
OK
Retriever Cloud
OK

Having problems with Redtail? What can you do?

  1. First, stay calm.

    • We know it's stressful when Redtail is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Redtail outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Redtail already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Redtail status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Redtail is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Redtail recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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OK
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OK
Showpad

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OK
Unqork

Unqork

OK
AWS

AWS

OK
Microsoft 365

Microsoft 365

OK
Telesign

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MAJOR
Cloudflare

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GitHub

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Want to be informed about Redtail status changes?

IsDown offers an easy way to monitor Redtail with maximum flexibility

Major Outages Notifications

IsDown monitors Redtail for major outages. A major outage is when Redtail experiences a critical issue that severely affects one or more services/regions. When Redtail marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Redtail status page for minor outages. A minor outage is when Redtail experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Redtail status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Redtail publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Redtail and all their 5 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Redtail and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Reports by users in other services in the last 12 hours

Roblox https://roblox.com
Roblox user reports
WileyPLUS https://wileyplus.com
WileyPLUS user reports
Chewy https://www.chewy.com/
Chewy user reports
Epic Games https://epicgames.com/
Epic Games user reports
Google Cloud https://cloud.google.com/
Google Cloud user reports
Cambly https://cambly.com
Cambly user reports
Discord https://discord.com/
Discord user reports
Steam https://store.steampowered.com/?l=portuguese
Steam user reports
Astound https://www.astound.com/
Astound user reports
Reddit https://www.reddit.com/
Reddit user reports
Wise (TransferWise) https://wise.com
Wise (TransferWise) user reports
SQUIRE https://getsquire.com
SQUIRE user reports

Frequently Asked Questions

Is Redtail down today?

Redtail isn't down. You can check Redtail status and incident details on the top of the page. IsDown continuously monitors Redtail official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Redtail status?

Redtail is currently operational. You can check Redtail status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Redtail outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Redtail slow today?

Currently there's no report of Redtail being slow. Check on the top of the page if there are any reported problems by other users.

How are Redtail outages detected?

IsDown monitors the Redtail official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Redtail outage?

Redtail last outage was on April 15, 2025 with the title "Redtail Hosted Email Services: Authentication/Sending Issues"

Redtail not working for you? How do I know if Redtail is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check Redtail status and outages?

Why use IsDown to monitor Redtail instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Redtail and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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