Redtail CRM Service Advisory: Background Job Processing Affecting Downloads and Bulk Operations

We are investigating an issue affecting Redtail CRM that may cause some users to experience general slowness, syncing issues in Retriever Cloud, and an inability to create free trials. Additionally, certain Redtail CRM downloads and bulk operations that are processed as background jobs may fail when generating custom exports, reports, labels, and other downloads that exceed the configured job-processing threshold. Workaround Available Until a fix is available, users can avoid the issue with affected bulk operations by increasing the following setting to the maximum value of 500: Preferences > Miscellaneous > Submit bulk operation to a job if selected contacts exceeds this threshold Operations involving fewer contacts than the configured threshold should process successfully through the browser instead of the background job system. Our team is actively investigating the issue and working toward a resolution. We apologize for the inconvenience and will provide additional updates as more information becomes available. Thank you for your patience.