Check if Neon One is down, official outages, user-reported issues, and outages map.
Neon One is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 93 incidents since started monitoring Neon One status in April 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Neon One outages and also issues that we're started by a spike in crowdsource reports.
Date | Incident | Duration |
---|---|---|
Oct 21, 2025
12:16 PM EDT
|
Minor
We have identified and implemented a fix for an issue where search pages and logins were returnin...
|
about 1 hour |
Oct 20, 2025
04:07 AM EDT
|
Major
Due to our hosting provider experiencing problems, many of our services are currently down. We wi...
|
about 15 hours |
Oct 10, 2025
11:04 AM EDT
|
Minor
We are currently investigating an issue where customers may experience slowness when loading admi...
|
32 minutes |
Oct 06, 2025
04:22 PM EDT
|
Minor
We are currently investigating an issue with Neon One Academy where some users are unable to logi...
|
about 3 hours |
Oct 06, 2025
03:51 PM EDT
|
Minor
A fix has been implemented for an issue with Admin login for Neon Giving Days. Admins were seeing...
|
about 3 hours |
Oct 03, 2025
10:41 AM EDT
|
Major
We are currently fixing an issue causing some users to be unable to log in to https://app.neonsso...
|
about 5 hours |
Oct 01, 2025
08:23 PM EDT
|
Major
We are currently investigating this issue.
|
about 2 hours |
Sep 17, 2025
11:26 AM EDT
|
Minor
Arts People is currently experiencing a system slow down. We are aware of the situation and our d...
|
about 5 hours |
Aug 28, 2025
11:08 AM EDT
|
Minor
Some Clients are reporting intermittent issues logging in via Google Chrome. At the moment, login...
|
about 1 hour |
Aug 18, 2025
03:37 PM EDT
|
Minor
We've received reports that some clients are experiencing intermittent error messages while runni...
|
about 19 hours |
See what users are saying about Neon One issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Casey - I can't log in to my organization's page..
Milo - Not proceeding to next screen.
Jenna - All donation forms are 403 Forbidden.
Mindy - Slow and many pages come up 502 Bad Gatewat.
Kara - Neon One CRM has been running *very* slowly yesterday and today. My overall internet speed and connectivity is good. Neon is the only website with slow response times..
C.H. - The Donation Forms are not displaying the background images and logos..
Lissa - It's operating slower than normal on the back end. And on the front end, the donation form isn't loading. It's Giving Tuesday - this is terrible as it's such a big day for donating..
Samantha - 503 service temporarily unavailable error.
Eric - Started with pages loading slow, then errors on pages not able to display content, and now I cannot login at all..
Alana - Crashed and displayed several System Error notifications but no details on each page (Events, Memberships, etc.). Will not let me log back in and stays stuck on loading screen. .
bob - keeps kicking me out and gateway error and attempts to complete transactions.
Dawn - It is having problems loading..
Al - "Bad Gateway" error message comes up when any action is clicked.
Stacy - Donation forms are not loading.
Component | Status |
---|---|
Neon Pay | OK |
Neon CRM | OK |
Neon Giving Days | OK |
Neon CCM | OK |
Arts People | OK |
Neon Websites | OK |
Neon One provides a suite of software solutions for nonprofits, including payment processing, customer relationship management, fundraising events, call center management, arts organization support, and website development.
Monitoring Neon One since April 2024
Tracking 6 Neon One services and regions
29 incidents in 2025
IsDown is a status page aggregator that monitors if Neon One and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Neon One, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Neon One (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Neon One's 6 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Neon One and other services.
IsDown checks Neon One official status page for major/minor outages or downtimes. A major outage is when Neon One experiences a critical issue that severely affects one or more services/regions. A minor incident is when Neon One experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Neon One outage, we send you an alert and update your dashboard and status page.
Neon One and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Neon One status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Neon One publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Neon One and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Neon One but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
Start Monitoring for FreeNot only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Neon One and other services.
Start Monitoring for FreeIsDown integrates with 20+ tools. Connect the status of Neon One and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
Start Monitoring for FreeCreate a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Neon One down?'
Start Monitoring for FreeWhile Downdetector relies on user-submitted reports to detect Neon One outages, IsDown monitors Neon One's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
Features |
![]() |
Downdetector |
---|---|---|
Official Neon One status page monitoring with real-time incident details. | ||
Monitor 4,522+ services including Neon One in a single dashboard. | ||
Instant Neon One outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
Combined monitoring of Neon One official status and user-reported issues. | ||
Maintenance feed for Neon One | ||
Granular alerts filtering by Neon One components and regions. |
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Neon One isn't down. You can check Neon One status and incident details on the top of the page. IsDown continuously monitors Neon One official status page every few minutes. In the last 24 hours, there were 1 outages reported.
Neon One is currently operational. You can check Neon One status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Neon One being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Neon One official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Neon One last outage was on October 21, 2025 with the title "Gives Day account login and search page loading issues"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Neon One and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Neon One is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Neon One's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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