Neon One Status. Is Neon One Down?

Check if Neon One is down, official outages, user-reported issues, and outages map.

Is Neon One down right now?

Neon One status updated

Neon One is working normally

IsDown checked Neon One status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Neon One status data from official sources and user reports.

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Neon One service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Neon One Outage Map

View Neon One Reports Map

Recent outage reports for Neon One

See what users are saying about Neon One issues that impacted them and how they are affected by the outage.

  • Logins do not work from Macs. Reports are not querying properly..

  • Casey - I can't log in to my organization's page..

    Neon CRM

  • Milo - Not proceeding to next screen.

    Neon CRM

  • Jenna - All donation forms are 403 Forbidden.

    Neon CRM

  • Mindy - Slow and many pages come up 502 Bad Gatewat.

    Neon CRM

  • Kara - Neon One CRM has been running *very* slowly yesterday and today. My overall internet speed and connectivity is good. Neon is the only website with slow response times..

  • C.H. - The Donation Forms are not displaying the background images and logos..

    Neon CRM

  • Lissa - It's operating slower than normal on the back end. And on the front end, the donation form isn't loading. It's Giving Tuesday - this is terrible as it's such a big day for donating..

    Neon CRM

  • Samantha - 503 service temporarily unavailable error.

    Neon CRM

  • Eric - Started with pages loading slow, then errors on pages not able to display content, and now I cannot login at all..

    Neon CRM

  • Alana - Crashed and displayed several System Error notifications but no details on each page (Events, Memberships, etc.). Will not let me log back in and stays stuck on loading screen. .

    Neon CRM

  • bob - keeps kicking me out and gateway error and attempts to complete transactions.

    Neon CRM

  • Dawn - It is having problems loading..

  • Al - "Bad Gateway" error message comes up when any action is clicked.

    Neon CRM

  • Stacy - Donation forms are not loading.

    Neon CRM

Neon One outages and downtime history

IsDown has tracked 102 incidents since started monitoring Neon One status in April 2024. We collect data from 5010+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Neon One outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Dec 19, 2025
07:08 PM UTC
Major
CRM Page Loading
We’re experiencing delay in loading CRM pages. Our team is investigating the issue.
about 1 hour
Dec 19, 2025
01:47 PM UTC
Major
CCM Outage
We are currently experiencing a service interruption and are actively investigating.
19 minutes
Dec 16, 2025
04:54 PM UTC
Minor
Neon CRM system slowdown
We are aware of a slowdown in Neon CRM which caused some users to experience issues with logging ...
about 3 hours
Dec 02, 2025
02:40 PM UTC
Minor
Delays in CRM scheduled Campaign emails
We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have im...
about 7 hours
Dec 01, 2025
11:55 PM UTC
Minor
Neon CRM Text Messaging delays
Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging....
about 16 hours
Dec 01, 2025
03:50 PM UTC
Minor
Neon SSO problems with sending SMS for 2FA
With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cybe...
2 days
Nov 28, 2025
09:57 PM UTC
Minor
Neon SSO problems with sending SMS for 2FA
Twilio is currently having issues delivering SMS messages. This caused Neon SSO to be unable to d...
3 days
Nov 20, 2025
05:47 PM UTC
Major
CCM System Performance Degredation
We are investigating reports of an issue causing systems to severely slow down and in some cases ...
about 2 hours
Nov 18, 2025
02:34 PM UTC
Minor
Disruption to neonone.com
Service to neonone.com, the Neon One corporate website, is disrupted due to a problem with our DN...
2 days
Oct 21, 2025
04:16 PM UTC
Minor
Gives Day account login and search page loading issues
We have identified and implemented a fix for an issue where search pages and logins were returnin...
about 1 hour
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Neon One scheduled maintenances

IsDown aggregates scheduled maintenances for Neon One. Currently, there are 1 more maintenances scheduled.

  • Jan 10 2026
    Neon CRM Scheduled Maintenance (January 10 Product Release)

    Scheduled for January 10, 2026 at 08:00 AM UTC · until 10:00 AM UTC

    Neon CRM will be undergoing scheduled maintenance on Saturday, January 10 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM January 10 product release, and release notes will be available by January 9.

Neon One components or services current status

Component Status
Arts People OK
Neon CCM OK
Neon CRM OK
Neon Giving Days OK
Neon Pay OK
Neon Websites OK

Neon One provides a suite of software solutions for nonprofits, including payment processing, customer relationship management, fundraising events, call center management, arts organization support, and website development.

Monitoring Neon One since April 2024

Tracking 6 Neon One services and regions

Need help? Try here:
Support at website.
Check their status page.

38 incidents in 2025

How to monitor the status of Neon One and all your dependencies?

IsDown is a status page aggregator that monitors if Neon One and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Neon One, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Neon One?

IsDown monitors Neon One health in almost real-time

Every few minutes we go to the status page of Neon One (and 5,010+ other services) and check if they are experiencing issues. We collect the status and outage information of Neon One's 6 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Neon One, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Neon One and other services.

One status page to monitor all your external dependencies

What you get when monitoring Neon One with IsDown

Track Neon One incidents and downtimes by severity

IsDown checks Neon One official status page for major/minor outages or downtimes. A major outage is when Neon One experiences a critical issue that severely affects one or more services/regions. A minor incident is when Neon One experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Neon One outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Neon One

Neon One and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Neon One outages and downtimes

IsDown collects all information from the outages published in Neon One status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Neon One maintenance events

Neon One publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Neon One outages that impact your business

IsDown monitors Neon One and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Neon One but also 5,010 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Neon One and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Neon One and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Neon One or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Neon One and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with Neon One or other services

Send outage information from Neon One and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Neon One and 5,010 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Neon One and other services to your tools

Share Neon One status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Neon One down?'

Start Monitoring for Free
Share Neon One status in your status page

Neon One Downdetector vs IsDown

Need similar to Downdetector Neon One alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Neon One outages, IsDown monitors Neon One's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Neon One status page monitoring with real-time incident details.
Monitor 5,010+ services including Neon One in a single dashboard.
Instant Neon One outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Neon One official status and user-reported issues.
Maintenance feed for Neon One
Granular alerts filtering by Neon One components and regions.
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Frequently Asked Questions

Is Neon One down today?

Neon One isn't down. You can check Neon One status and incident details on the top of the page. IsDown continuously monitors Neon One official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Neon One status?

Neon One is currently operational. You can check Neon One status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Neon One outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Neon One down today or just slow?

Currently there's no report of Neon One being slow. Check on the top of the page if there are any reported problems by other users.

How are Neon One outages detected?

IsDown monitors the Neon One official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Neon One having an outage right now?

Neon One last outage was on December 19, 2025 with the title "CRM Page Loading"

How to check if Neon One is down?

Why use IsDown to monitor Neon One instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Neon One and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Neon One?

IsDown and DownDetector help users determine if Neon One is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Neon One's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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