Outage in Neon One

Neon Pay Portal Timeout Error

Resolved Major

March 16, 2026 - Started 5 days ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.

Components affected

Neon One Neon Pay

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 03/17/2026 01:03PM

This incident has been resolved.

MONITORING 5 days ago - at 03/16/2026 03:56PM

The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.

IDENTIFIED 5 days ago - at 03/16/2026 03:48PM

We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.

INVESTIGATING 5 days ago - at 03/16/2026 03:17PM

We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.

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