Outage in Neon One
Neon Pay Portal Timeout Error
Resolved MajorIncident Report
We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.
Components affected
Neon One Neon PayTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/17/2026 01:03PM
This incident has been resolved.
MONITORING
about 2 months ago - at 03/16/2026 03:56PM
The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.
IDENTIFIED
about 2 months ago - at 03/16/2026 03:48PM
We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.
INVESTIGATING
about 2 months ago - at 03/16/2026 03:17PM
We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.
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