Outage in Neon One
Intermittent charging issues with Neon Pay
Resolved MajorIncident Report
We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
Components affected
Neon One Neon Pay Neon One Neon CRM Neon One Arts PeopleLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 03/23/2026 01:08PM
No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
MONITORING
3 months ago - at 03/21/2026 12:00AM
All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
IDENTIFIED
3 months ago - at 03/20/2026 11:00PM
We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
INVESTIGATING
3 months ago - at 03/20/2026 10:14PM
We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
Latest Neon One outages
Arts People login error messaging - 2 months ago
CRM Latency - 3 months ago
Neon Pay Portal Timeout Error - 3 months ago
Credit Card processing error with Neon Pay - 3 months ago
Inspire WordPress Platform Only - 3 months ago
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