Outage in Neon One
Credit Card processing error with Neon Pay
Resolved MajorIncident Report
We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 03/12/2026 10:01PM
After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.
MONITORING
29 days ago - at 03/12/2026 03:21PM
A fix has been implemented and we are monitoring to ensure the issue does not recur.
IDENTIFIED
29 days ago - at 03/12/2026 02:51PM
This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.
INVESTIGATING
29 days ago - at 03/12/2026 02:13PM
We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
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