Outage in Gem
Some AI Ranking tasks not completing
Resolved MajorIncident Report
The Gem AI Ranking feature is currently not working for some jobs; affected users will see the 'Ranking in progress' message for those jobs. Some AI Ranking tasks are completing normally. We are aware of the issue and are investigating the problem.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/25/2026 08:40PM
We have confirmed that the fix resolved the issue, and we have processed all delayed ranking requests. AI Ranking should now be working normally.
MONITORING
6 days ago - at 03/25/2026 07:30PM
We have made changes to help resolve the AI Ranking issue. Affected AI Ranking jobs should start processing normally. We are monitoring to ensure that this fix will resolve the issue.
INVESTIGATING
6 days ago - at 03/25/2026 06:30PM
The Gem AI Ranking feature is currently not working for some jobs; affected users will see the 'Ranking in progress' message for those jobs. Some AI Ranking tasks are completing normally. We are aware of the issue and are investigating the problem.
Latest Gem outages
Delays in nightly Greenhouse syncs - 28 days ago
AI Sourcing search delays - about 1 month ago
gem.com is down - about 1 month ago
Delayed processing of Greenhouse updates - about 2 months ago
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