Outage in Gem

Partial Outage: Gem is not accessible from certain Countries in EU and UK

Resolved Major
January 13, 2026 - Started about 12 hours ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently investigating reports that Gem is not accessible from certain countries in the European Union and the United Kingdom. Users in these regions are experiencing infinite loading states when attempting to access the platform or use the browser extension - the services appear to load indefinitely without ever completing. Our engineering team is actively investigating the root cause and working to restore full access as quickly as possible.
Components affected
Gem Web Application Gem Extension

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Latest Updates ( sorted recent to last )
RESOLVED 8 minutes ago - at 01/13/2026 10:01PM

This incident is now resolved and service has been fully restored for impacted users. If you still have any issues loading Gem pages, please email support@gem.com for further investigation.

INVESTIGATING about 12 hours ago - at 01/13/2026 10:16AM

We are currently investigating reports that Gem is not accessible from certain countries in the European Union and the United Kingdom. Users in these regions are experiencing infinite loading states when attempting to access the platform or use the browser extension - the services appear to load indefinitely without ever completing.
Our engineering team is actively investigating the root cause and working to restore full access as quickly as possible.

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