Outage in Gem
Prospect Search results are stale
Resolved MinorIncident Report
We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects.
Our team has identified the root cause and is working on a fix.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/17/2025 11:18PM
This issue has been resolved. Prospect Search has caught up and data update intervals are now back to normal.
IDENTIFIED
2 months ago - at 11/17/2025 05:33PM
We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects.
Our team has identified the root cause and is working on a fix.
Latest Gem outages
Some data from December 17, 2025 is currently unavailable - about 1 month ago
Delays in Gem Scheduling syncing and notifications - about 1 month ago
Loading issues with Dashboards and Pipeline Analytics - 2 months ago
Blank pages in Pipeline Analytics - 2 months ago
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