Outage in Gem

Prospect Search results are stale

Resolved Minor
November 17, 2025 - Started 4 days ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects. Our team has identified the root cause and is working on a fix.
Components affected
Gem Web Application

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/17/2025 11:18PM

This issue has been resolved. Prospect Search has caught up and data update intervals are now back to normal.

IDENTIFIED 4 days ago - at 11/17/2025 05:33PM

We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects.

Our team has identified the root cause and is working on a fix.

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