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Outage in Gem

gem.com is down

Resolved Major
February 18, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

The gem.com webpage and application are currently not loading. Our team is investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 02/18/2026 03:19AM

We are resolving this incident.

MONITORING 5 days ago - at 02/18/2026 02:59AM

The Gem website is now available due to Heroku rolling back a recent change. Please visit https://status.salesforce.com/incidents/20003708 for details. We will continue to closely monitor the situation and provide updates when available.

INVESTIGATING 5 days ago - at 02/18/2026 02:09AM

One of our providers Heroku is currently experiencing an outage that is impacting the Gem.com website. Our team will continue to provide updates. You can view Heroku's status page here https://status.salesforce.com/incidents/20003708.

INVESTIGATING 5 days ago - at 02/18/2026 12:27AM

The gem.com webpage and application are currently not loading. Our team is investigating this issue.

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