Outage in Genesys Cloud

Interaction Views Delayed: Americas (US East)

Resolved Minor
June 09, 2023 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Teams are investigating an issue with latency on interaction views. Next update top of the hour.
Components affected
Genesys Cloud Americas (US East)
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/09/2023 07:29PM

This incident has been resolved.

IDENTIFIED 11 months ago - at 06/09/2023 06:56PM

Latency has decreased after mitigation steps applied. Continuing to monitor recovery. Next update bottom of hour.

IDENTIFIED 11 months ago - at 06/09/2023 06:32PM

New instances were added to the service to speed event processing. Monitoring for improvements and determining if additional mitigation actions are needed. Next update top of the hour.

IDENTIFIED 11 months ago - at 06/09/2023 05:54PM

We are continuing to work on a fix for this issue. Next update bottom of hour or as information becomes available.

IDENTIFIED 11 months ago - at 06/09/2023 05:28PM

Teams are investigating an issue with latency on interaction views. Next update top of the hour.

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