Outage in Genesys Cloud
Transcription Services: Americas (US West, US East)
Resolved Minor
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Outage Details
Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour.
Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/29/2024 08:59PM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/29/2024 08:48PM
Error rates have dropped significantly. Monitoring for stability.
IDENTIFIED
about 1 year ago - at 04/29/2024 08:43PM
Impact is limited to US West only. Errors observed in US East were from orgs using Global Media Fabric with cross region requests. We are seeing improvement after implementing mitigation steps. Next update top of the hour.
IDENTIFIED
about 1 year ago - at 04/29/2024 08:26PM
Errors affecting transcription services have been identified in the US West and US East regions. Users may be experiencing slow responses or failures. The teams are investigating at this time. Next update top of the hour.
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