Outage in Genesys Cloud

Elevated Error Rates Impacting Agent-UI

Resolved Minor
February 04, 2024 - Started 11 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/05/2024 01:13AM

This incident has been resolved.

MONITORING 11 months ago - at 02/05/2024 01:02AM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 02/05/2024 01:01AM

Mitigation steps have been successfully implemented. Teams are monitoring for stability.

IDENTIFIED 11 months ago - at 02/05/2024 12:54AM

DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.

IDENTIFIED 11 months ago - at 02/05/2024 12:16AM

Mitigation steps are still in progress. Next update 19:45 Eastern.

IDENTIFIED 11 months ago - at 02/04/2024 11:41PM

Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.

INVESTIGATING 11 months ago - at 02/04/2024 11:33PM

Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.

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