Outage in Genesys Cloud
Elevated Error Rates Impacting Agent-UI
Resolved Minor
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Outage Details
Components affected
Genesys Cloud EMEA (Dublin) Genesys Cloud Americas (US East) Genesys Cloud EMEA (Frankfurt) Genesys Cloud Americas (US West) Genesys Cloud Asia Pacific (Tokyo) Genesys Cloud Asia Pacific (Sydney) Genesys Cloud EMEA (London) Genesys Cloud Americas (Canada) Genesys Cloud Asia Pacific (Mumbai) Genesys Cloud Asia Pacific (Seoul)Latest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
Mitigation steps have been successfully implemented. Teams are monitoring for stability.
DevOps and architecture teams have been engaged to assist in the implementation of mitigation steps. Next update 20:30 or sooner as information becomes available.
Mitigation steps are still in progress. Next update 19:45 Eastern.
Teams have identified root cause and are in process of implementing steps to resolve. Next update 19:15 Eastern.
Teams are investigating an issue in the Agent UI where the scrollbar is not working during wrap up. This could result in agents being unable to select/handle the interaction properly. Next update 18:45.
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