Outage in Genesys Cloud
DTMF Codes Are Not Being Recognized
Resolved Minor
Need to monitor Genesys Cloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genesys Cloud, and never miss an outage again.
Start Free Trial
Outage Details
Teams are investigating an issue impacting calls where users are required to enter DTMF codes. DTMF codes are not being recognized and calls are disconnecting since no codes are received.
Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/13/2024 02:59PM
This incident has been resolved.
MONITORING
over 1 year ago - at 01/13/2024 02:55PM
Teams have applied additional mitigation steps and tests are completing using DTMF.
INVESTIGATING
over 1 year ago - at 01/13/2024 02:25PM
Teams are continuing to investigate the issue impacting DTMF. After the implementation of some mitigation steps, DTMF codes are still not being recognized. Additional development teams have been engaged to assist.
INVESTIGATING
over 1 year ago - at 01/13/2024 01:43PM
Teams are investigating an issue impacting calls where users are required to enter DTMF codes. DTMF codes are not being recognized and calls are disconnecting since no codes are received.
Latest Genesys Cloud outages
Assignment Latency: Americas (US West) - 17 days ago
Analytics & Reporting Delays Americas (US-West) - about 2 months ago
Elevated Error Rates - Americas (US-West) - 3 months ago
Elevated Error Rates - WebRTC (EMEA Frankfurt and Dublin) - 3 months ago
Elevated Error Rates - EMEA (Zurich) - 3 months ago
Status Page Aggregator Built for IT Managers
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4522 services available
Integrations with
